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Got a story worth sharing? We’re listening.🎤 Pulse 2026 is now accepting speaker submissions.We’re looking for leaders and practitioners who are building, experimenting, and learning in real time — across CS, RevOps, Digital, and AI, etc. If you’ve learned lessons the hard way (and can help others skip a few), this stage is for you.⏰ Submissions close January 30, 2026👉 Submit Now: https://bit.ly/49dOdYM

Hi All! I am a community manager and am considering attending the next Pulse conference in May. Wondering if there are any materials or tracks that will targeted for community management at this event. Would love to connect with others in the community space, and think this could be a great opportunity! 

Hello Pulse family,Pulse Europe 2025 is creeping in on us & we are looking forward to all the speaker sessions we get to be a part of! 😍Call for all speakers to:Register on this community if you don’t have a profile yet. Make sure to jazz up your profile with all your imp details & your favourite headshot. 📸 If you already had an earlier profile you can't remember, let us know at community@gainsight.com and we’ll look it up, and update your email address with the latest. Login and give us a glimpse into your session. We’d love to get a teaser to what we’ll be learning & discussing in your session - this will be equally exciting those who are attending in-person as well as those who can’t. You can do that by starting a new discussion here.This is how ​

 Hi, I’m Matthew, Community Manager at iD Mobile! 👋 At iD Mobile, our customer base was growing quickly... but our support costs were growing even faster. Sound familiar? 🤔Join Kieran Clarke (Head of Customer) and I on Thursday, 13th Nov at 12:30 to find how we reversed this trend and transformed the iD Community into one of the fastest-growing communities on the Gainsight platform, while reducing support contacts and tripling the number of customers who found answers on their own!We’ll share the specific initiatives and customisations that ignited Community growth, with practical examples you can apply. We’ll also share ho

Hi All,Excited about my work shop tomorrow:“From Insights To Impact - How Customer Success can shape revenue forecasting”You will get practical experience with renewal and expansion forecasting.Now’ it’s time to introduce the team that will join the workshop :)See you tomorrow

Hello lovely community! 👋I’m so excited to kick off the Winning With Digital CS track at Pulse Europe 2025!Let’s be real: not every community team is massive (and that’s okay!) Small, focused teams can move faster, stay creative, and still deliver big results.In this session, I’ll share how a small but scrappy team can punch above its weight by focusing on what really matters:✨ Creating spaces where members support each other + where your product shines✨ Balancing product-focused engagement with topic-focused conversations ✨ Collaborating with Marketing, Sales, and even Talent teams without adding to the chaosIf you’ve ever thought, “We’re too small to make a big difference,”  - this session is for you. 💪🎤 Session: Small Team, Big Impact: Driving Engagement, Support, and Thought Leadership with a Dual-Focused Community📍 See you in Dublin!P.S. What’s the biggest chall

Get a sneak peek into our SMILE framework which I will be workshopping at #PulseEurope2025  Watch the video.

Hi Everyone - I’m excited to share that I’ll be speaking at Pulse Europe this week!My session — “Beyond the Score: Turning Customer Health Into Strategy” — explores how we at hyperexponential built a health score that does more than track wellbeing… it actually drives Customer Success strategy.I’ll be covering:👉 How to structure your score around true customer outcomes👉 How to make every metric measurable and actionable (no “so what?” data)👉 How to combine data, context, and human intuition to guide real strategyA health score only matters if it drives action — and I’ll show how we made that a reality.📅 12th November | 4:30 PM | Pulse EuropeWould love to see you there and hear how others are bringing their health scores to life too!Thanks all,James

In the track ‘Workshop Your Way to Growth’ I will be doing a turbo charged, fast-paced and action-packed workshop to let you walk away with a framework for building a community program which sets you up for your business success.Come join me on Nov 12th at noon 😀 at Wicklow Hall 2, 2nd Floor.A thriving community isn’t just a “nice-to-have”—it’s a real lever for engagement, retention, and growth. In this hands-on workshop, Sasja Beerendonk walks you through the SMILE framework: how to prepare, plan, and execute a community strategy that helps you reach your business objectives. From goal setting to scaling community engagement and measuring impact, this workshop lets you work with elements of the SMILE toolkit you can immediately apply in your role as community manager. Key takeaways:

Hi everyone! I’m Micah Buuck from Lucid Software, based in Salt Lake City, Utah, USA. So excited to be at Pulse this week! I know how grateful I’ve been to connect with and learn from others over the years - can’t wait for more! See you there 😁 I wanted to share a sneak peek of my session on Thursday - Community as a CX Engine: Lucid's Playbook for Scale and Success.-A thriving community can be more than just a support forum; it’s a strategic engagement hub that elevates customer experience, scales support, and delivers invaluable user insights. In this session, learn the exact strategies, practical tips, and specific tactics Lucid Software implemented to transform its community into a powerful, company-backed engine for customer engagement.  Key takeaways💥 How to position your community as a primary channel for peer support and product feedback💥 Methods for extracting, analyzing, and disseminating deep user

Hey everyone! 👋I’m thrilled to be co-hosting a Community Workshop Session at Pulse Europe with the amazing Jon Wishart— all about Building & Growing Superuser Programs in the Age of AI! 📅 When: November 13, 2025🕦 Time: 11:30 AM–12:15 PM GMT📍 Where: Wicklow Hall 2, 2nd Floor (Track 7: Workshop Your Way to Growth)Superusers are the heartbeat of every thriving community — they spark discussions, share expertise, and bring a sense of belonging that fuels growth. But with AI transforming how members engage and consume content, it’s time to reimagine how we support, motivate, and celebrate our most active champions. 🔥 This is not your typical session — it’s a collaborative workshop where we’ll brainstorm with other community professionals, exchange ide

Why is the CS department so easily forgotten when it comes to recognition, organizational transparency and visibility towards value generation - internal and for our customer base?And what impact does this have on the CSMs, the ones serving as the critical bridge between internal operations and external customer relationships?It’s a dual responsibility creating a complex web of challenges that span from basic workplace needs to higher-level professional fulfillment.But how are companies, CS departments and Leaders responding to this challenge apart from encouraging & enabling their teams to be “more efficient” or “more productive”? 💰💰💰What about the human being, the person, the individual behind the CSM role?How can we better address the underlying needs creating a foundation where CSMs can thrive internally while delivering exceptional external customer experiences?Having asked myself this question (and tho

Are you attending Pulse Europe this November?Join us on Day 1 (November 12) for a special Customer Operations Workshop, a hands-on, collaborative session for operations leaders, Gainsight admins, and anyone building the systems and processes that power Customer Success.This session is designed to be highly interactive. You’ll connect with peers, share challenges, and co-create solutions around topics like: Data quality and visibility Process automation and governance Scaling digital and tech-touch programs AI in Customer Operations We’ll combine short talks, panels, and interactive sessions to explore what’s next for the CS Ops function. Attendance is limited to 45 participants to keep it interactive and high-value.Invites have been sent!If you received one, look for it in your inbox

 Hey Pulse community! 👋🏾I'm Sahra Kahim, a Senior Community Manager at Supermetrics, and I'm super excited to share my journey from Customer Success to Community with you at Pulse Europe.We all feel the pressure: leaner teams, tighter budgets, and higher expectations. We know community is the answer, but how do you actually build one that delivers undeniable value and gets leadership buy-in?In this session, we're moving beyond theory. I'm giving you a concrete, actionable playbook that you can start implementing the week you get back to the office. We'll cover: ✅ The 30-60-90 Day Plan to seamlessly plug community into your CS operations. ✅ The "5 CSM Plays" – specific, repeatable actions your team can run to drive engagement and effi

Hello Customer Success enthusiasts :)Cäcilia Hemmerich and I are beyond excited to be presenting on stage at Pulse Europe 2025.Mastering the balance between digital scale and human touch plays a critical role to treat all customers like top-tiers while handling limited resources. Join us as we dive into SAP Signavio’s evolving digital engagement models and share how we have transformed the way we connect with customers.Why You Should Join:Insider Insights: Explore practical resources and templates that will equip you with actionable strategies to leverage your digital customer journey. Scalability made easy: Learn how Gainsight can act as perfect base to create meaningful digital experiences. Learn & Failure: To give you a smooth start

In every boardroom, there’s one constant tension:Sales and Finance own the forecast — but CS is closest to customer engagements.CS captures the signals that truly shape predictable growth:🔹 Usage trends and adoption patterns🔹 Sentiment and executive engagement🔹 Expansion intent and value realizationYet too often, these insights stay outside the revenue planning process.At Pulse Europe 2025 in Dublin, I’ll be hosting an interactive workshop:🎯 From Insights to Imp

Hey everyone 👋 — [Un]Churned the no. 1 podcast about customer retention is back!We’ll be dropping new episodes every week, hosted by Josh Schachter (SVP & GM of Atlas at Gainsight) with a rotating lineup of guests. You’ll hear from a lot of different voices and get to see a lot of unique perspectives.This thread is where we’ll keep the conversation going: Got a topic or question you want us to cover? Post it here! We’ll be watching 👀  Want to react to an episode? Jump in below. Share those hot takes 🔥  Interested in being a guest? 👉 Fill this out And if you’re into the show, a couple easy ways to support: Follow on your favorite podcast app 🎧 Drop a 5-star rating ⭐⭐⭐⭐⭐ if you’re enjoying it Share episodes

  We're thrilled to announce that The GameChanger Awards are back and now open for nominations across Europe and Asia!These awards recognize and celebrate the remarkable achievements of our customers who are transforming the landscape of Customer Success, Product Experience, Community Engagement, Education, and AI through Gainsight. This is your chance to showcase how you've leveraged Gainsight products to drive significant impact and innovation within your organization. Nomination submissions will be accepted until 12 September. To participate, simply d

I was hoping to nab some pictures to share in a LinkedIn post from both when Gainstars got recognized and maybe from my session. Any idea when these might go up? Thank you!

Thank you to those of you who attended our AI “Real Talk” panel discussion at this year’s Pulse.  We ran out of time to cover all the submitted questions, so this is my attempt to address the follow up questions that I’m best suited to answer.  Do you see Ai/Agents as a more economical solution to outsourcing? No, I see AI agents as an augmentation to the workforce.  Our organization does not outsource but we do offshore.   How do you plan on getting around potential legal hurdles with AI in the future around data, etc. Do you think less regulations will benefit in the long run? Or are guardrails necessary?  At the moment, we don’t have answer to the legal hurdles (yet).  We focus on the markets less regulated to start in order to commence our AI initiatives.  Yes, I believe guardrails are necessary to prevent security risks. @Dan Reese, how did you calculate the cost of one AI Agent for your Digital COE ($14K/year)?  We measured a time impact

 Feeling a little blue now that you’re not surrounded by 2,000 of your closest CS friends? Same here. But don’t worry—you can relive the magic with all the incredible photos from the week 📸We’ll also be dropping session recordings by the end of the week into the Pulse Library.Is it too early to say… bring on Pulse 2026?  

So wonderful seeing everyone at Pulse 2025!!Thank you to the Gainsight event team for a great conference.When can we anticipate the Pulse 2025 On Demand sessions to be available? 

Hi there Pulse family,Pulse 2025 is creeping in on us & we are looking forward to all the speaker sessions we get to be a part of! 😍Call for all speakers to:Register on this community if you don’t have a profile yet. Make sure to jazz up your profile with all your imp details & your favourite headshot. 📸 If you already had an earlier profile you can't remember, let us know at community@gainsight.com and we’ll look it up, and update your email address with the latest. Login and give us a glimpse into your session. We’d love to get a teaser to what we’ll be learning & discussing in your session - this will be equally exciting those who are attending in-person as well as those who can’t. You can do that by starting a new discussion here.Here’s how

Our Lord returns! DJ Skemaddox returns and it was Glorious!! 

Hey everyone! My team and I are really looking forward to #Pulse2025! Join me on Thursday, May 29 at 10:15am PT in the Innovation Theater for a session on Driving More Expansion Revenue. We will discuss:-What holds CS organizations back from driving expansion revenue-Initiatives to implement-Case studies of successful CS organizations You'll receive an assessment to evaluate your organization and recommendations to boost expansion revenue. Let me know if you're coming so we can connect before or after the session.