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All About Pulse

Be part of the Pulse community all year round by discovering events, sharing your takeaways, and keeping the conversations going

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Ready to Shine at Pulse EU 2024? Give us a preview! 🎤

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lila_meyer
lila_meyer
started this topic

Pulse Academy Live EMEA: Gainsight CS Admin Training on Nov. 12

We are delighted to announce Pulse Academy Live EMEA: Gainsight CS Admin Training on Nov. 12. This specialized training session is designed...
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175 Topics
rwilde07
rwilde07Contributor ⭐️
posted in All About Pulse
Have you ever felt 'stuck' in your career?

...then I’m super excited to invite you to my session at Pulse Europe! 🚀Take a step back from the day-to-day hustle and reflect on your career journey with me. During this session we'll challenge the traditional linear path, redefine success in Customer Success, and explore actionable strategies to help you map your career. You’ll walk away feeling inspired, empowered, and ready to take ownership of your professional growth!✨ Whether you aim for leadership or want to thrive as an individual contributor, this session will equip you to make bold moves. See you there! ✨

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1 day ago
bjoern_schulze
bjoern_schulzeHelper ⭐️⭐️⭐️
posted in All About Pulse
How to elevate your Customer Community beyond Service

I'm excited to be a speaker at Pulse Europe 2024! I've been invited to talk about elevating Customer Communities beyond Service - and becoming a Customer Success powerhouse.During the session, I will talk about how to step up your support game by empowering customers to help themselves and each other.I will dive into how to make use of your limited resources by building and expanding Community programs that help you identify customer experience issues.We're going to discuss how to identify and nurture the most important users in your community and how to build trust on your mission to creating a tight-knit and self-sustaining Customer Community.And I will show you examples to further leverage your community in order to create even more added value.So, buckle up. It's going to be a fun ride with lots of ground to cover in 45 minutes.Date: November 13, 12.00 pm - 12.45 pmSession Name: Turn Your Community Into Your Top CS Asset: Elevating Your Customer Community Beyond Service

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1 day ago
revathimenon
revathimenonGainsight Community Manager
published in All About Pulse
Ready to Shine at Pulse EU 2024? Give us a preview! 🎤

Hello Pulse family,Pulse 2024 EU is closing in and we are pumped about all the speaker sessions we get to be a part of! 😍Call for all speakers to:Register on this community if you don’t have a profile yet. Make sure to jazz up your profile with all your imp details & your favourite headshot. 📸 If you already had an earlier profile you can't remember, let us know at community@gainsight.com and we’ll look it up, and update your email address with the latest. Login and give us a glimpse into your session. We’d love to get a teaser to what we’ll be learning & discussing in your session - this will be equally exciting those who are attending in-person as well as those who can’t. You can do that by starting a new discussion here.We’ve already got @Sabin Brabb kicking it off in style ! 🌟🔥Keep ‘em coming! Watch out for a happy flower landing on your community profile- Pulse 2024 Speaker badge 😃Looking forward to hearing from you in the All About Pulse space here on the community

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revathimenon
1 day ago
lila_meyer
lila_meyerGainsight Employee ⭐️⭐️⭐️
published in All About Pulse
Pulse Academy Live EMEA: Gainsight CS Admin Training on Nov. 12

We are delighted to announce Pulse Academy Live EMEA: Gainsight CS Admin Training on Nov. 12. This specialized training session is designed for Customer Success professionals eager to deepen their knowledge of Gainsight's powerful functionalities and best practices in customer lifecycle management.What to Expect?Our training is designed to help Gainsight Admins harness the full potential of the Gainsight CS platform. Here's what you can look forward to:Comprehensive Training Modules: Explore the intricacies of Gainsight CS through detailed and hands-on modules. Expert-Led Sessions: Learn from our experienced Gainsight experts who will share invaluable insights and best practices. Interactive Learning: Engage in interactive sessions that allow you to apply newly acquired skills in real-time scenarios. Peer Networking: Connect with other Customer Success professionals, share experiences, and build a supportive network within the EMEA region.Who Should Attend?This hands-on workshop is int

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lila_meyer
15 days ago
Sabin Brabb
Sabin BrabbContributor ⭐️
posted in All About Pulse
I am thrilled to announce I have accepted an invitation to speak at Pulse Europe 2024

In my session, we're going to unpack the concept of Product Maturity and learn how its different from the metrics we usually rely on. I'll explain how PMM doesn't just measure usage, but transforms it into a collaborative roadmap that we and our customers can follow together.  I'll show the deep insights we can gain and how they influence our strategies.  And that’s just the tip of the ice berg.My session might be a rock opera...trying to figure out how to get the band from Oregon to Amsterdam… 🤔 

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Jagari Das
28 days ago
dshorter
dshorterGainsight Employee ⭐️
posted in All About Pulse
Are you a Gamechanger? Award nominations for Pulse Europe 2024 are now open!

The 2024 GameChanger Awards Nominations are now open! The GameChanger Awards recognize and celebrate customers who leverage Gainsight products to change the game of Customers, Product Experience, Community and Education.These leaders make an undeniable difference for their customers, teammates, and partners. A GameChanger is intuitive, always authentic, never stops challenging the status quo, and might have superpowers. Does that sound like you? We thought so!Nominations will be open 1st August – 11th September, 2024. Winners will be announced live at Pulse Europe 2024 in Amsterdam!This year's Categories are...The Challenger The Dream Team The Architect The Defender The Transformational Leader of the Year (VP or above)To see a full description of the award categories, visit the home page here.To enter into this competition, you need to submit your nomination for the category where you have seen substantial quantitative and qualitative results between 2023 and 2024. 

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dshorter
1 month ago
amasica1217
amasica1217Contributor ⭐️⭐️
posted in All About Pulse
Can't wait to see y'all at Pulse! Excited to take the stage and talk more about Communities your CSMs can use!!

I am getting so excited that Pulse is just 2 weeks away! I have been attending Pulse for years virtually, but this is my second year attending in person, and as a midwestern gal, I am beyond excited to be able to take the stage in St. Louis. I have helped build multiple customer communities in my career as both an Ops professional and also a CSM, and have been a part of some really incredible communities too. I am pulling together all of my tips and tricks and telling you the insight (both good and bad) on what has helped our communities thrive and fall over the years. I am making sure to help you get tips on how to build a new community, but also how to get your CSMs involved and excited about this opportunity. Can not wait to see you & chat more!

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amasica1217
3 months ago
etc11b
etc11bContributor ⭐️
posted in All About Pulse
Gainsight Pulse 2024: Seamless Starts: Revolutionizing Digital Onboarding to Boost Customer Value and Slash Service Costs

🙌 Let’s hear it for Gainsight Pulse 2024!!!  Abby Van de Bogert and Elyse Claxton are amped to bring you "Seamless Starts: Revolutionizing Digital Onboarding to Boost Customer Value and Slash Service Costs." In our rad session, you'll discover how we totally revamped Boomi's digital onboarding (0 to 90 days after close/won) to not only pump up value for users like Alex but also to trim costs and maximize resources during the tech crunch. We’re laying down all the gnarly steps so you can totally rock it for your customers too. Plus, we’ll spill the beans on all the slip-ups we dodged along the way, giving you the 411 to avoid these bloopers yourself.  Catch you there, it’s gonna be all that and a bag of chips! 😉

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U
3 months ago
Masha
MashaContributor ⭐️
posted in All About Pulse
Going from Reactive to Proactive in this New Era of Post-Sales

Hey everyone! 👋 Masha here, co-founder and CEO of Glowstick — I’m super pumped to be speaking at Pulse for the very first time alongside Gainsight’s RVP of Customer Account Management, Ben Stidham.Ben and I will be speaking on Wednesday May 15 at 2pm Central — come to the session to win an environmentally friendly Glowstick bracelet!Here’s why you should join us:Ever felt the pressure of skyrocketing quotas in the post-Sales game? Us too — so we did something about it. We’ll reveal the latest in unconventional yet proven techniques to building post-Sales pipeline beyond hand-raisers. Learn about the good, the bad, and the ugly from our journey so you too can grow faster with your customers.A little more about our talk in this video👇 Can’t wait to see you there!!-->

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3 months ago
ckeyes_bmc
ckeyes_bmcHelper ⭐️
posted in All About Pulse
Team Work Triumph: Unlocking Success Through Customer-Centric Collaboration

 Calling all Customer Success champions! As a Senior Manager of Digital Customer Success within BMC Software, I've seen firsthand how departmental silos can hinder our efforts. Everyone's focused on their own goals, leaving the customer experience fragmented.Here's how a lack of collaboration hurts your customers:Confused by conflicting information from different teams. Stuck in slow-motion resolutions as issues get passed around. Solutions that only address part of the problem, leaving them frustrated. Feeling like they're just a number, not a valued customer.But imagine the possibilities with customer-centric collaboration!Join me and the amazingly brilliant, Victoria Barry at my session at #Pulse24!  We'll equip you with actionable strategies to:Unify the business: Align everyone around the common goal of customer success. Speak the same data language: Use data insights to make informed decisions for your customers. Embrace a customer-centric mindset: Put the customer at the heart o

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3 months ago
ChristianW
ChristianWContributor ⭐️
posted in All About Pulse
🗣️ Exciting Session at Pulse 2024 Conference! 💥

Galilea and I are thrilled to be presenting at Pulse!Join us in our session, 'The Evolution of Success Plans at Alteryx - Human ➡️ Machine ➡️ Cyborg,' for an exciting journey through how we maximized our impacts and achieved success at scale.Get ready to discover actionable insights and strategies that can help revolutionize your approach to success planning! 🚀⏬Here's what you can expect.⏬Discover how we transformed from manual, human-driven guidance to a 'cyborg' process that's digital-led yet deeply human-connected. Dive into the challenges, opportunities, and key learnings we encountered along each phase of this transformative journey. Unravel the concept of 'cyborg' Success Plans, where the fusion of human touch and automated analytics drives success at scale. Learn about our innovative approach with Journey Orchestrator and targeted CSM deployments, backed by data-driven insights showcasing real effectiveness!We can't wait to see you at Pulse for an electrifying session that will

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ChristianW
3 months ago
KatLeong
KatLeongGainsight Employee ⭐️
posted in All About Pulse
Pulse US 2024 Content on Demand!

The one complaint we usually receive about Pulse is, there are too many good sessions and I can’t get to them all! That’s a great problem to have, if we’re being honest. But have no fear - we recorded ALL of the sessions from Pulse US 2024 and you can now watch them in the Pulse Library for FREE!

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KellyBebenek
3 months ago
mallen
mallenContributor ⭐️
posted in All About Pulse
Excited to take the stage at Pulse 2024 and talk all about Healthscoring!

I’m stoked to be going to Pulse in May and sharing our journey here at Okta on health scoring. My session is Navigating Complexity: Okta’s path to a comprehensive and scalable health score.I’ll be going through Okta’s transformative journey and deep diving through the evolution of our health score. I’ll be sharing how we set up our initial, more basic health score in Gainsight and then showing our transition to a multi-score model due to progressing business needs and digging into real world examples of our learnings from using those different scores to excel in our digital journey and to improve our CSM lead journey.Last but not least, I'll be sharing how we arrived at our Holistic Health score, where we have become more automated and scalable using such features as Gainsight’s Relationship scores to calculate product specific scores!  

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mallen
3 months ago
KatLeong
KatLeongGainsight Employee ⭐️
posted in All About Pulse
Pulse Europe Returns to Amsterdam!

Make lasting connections, learn from innovators, and discover the future of digital and AI at the world's largest Customer Success gathering. We are so excited to be bringing Pulse Europe back to Amsterdam! Experience an unforgettable 2-day event filled with inspiring sessions, invaluable connections, and all the child-like joy you know and love! November 13-14 at RAI Amsterdam - see you there!https://gainsightpulse.com/europe/ early to save with our Super Early Bird rates!

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KatLeong
3 months ago
RGrieco
RGriecoHelper ⭐️
posted in All About Pulse
"Come along and ride on a fantastic voyage" in building a customer behavior-driven digital onboarding process!

We all know that successful onboarding sets the foundation for customer growth but, it can also be hella complex! I am super psyched to be presenting for the first time at this year's Pulse Conference to talk about this very topic with my partner in crime Jess Jasper.Are you interested in automating communication to help your customers onboard successfully? Do you have challenges with contact data? Are you looking for ways to scale onboarding using customer driven metrics? Do you like music from the 80's and 90's?If you answered YES to any of these questions then, this is the session you don't want to miss at the 2024 Pulse Conference! Come hear from 2023 winners of the Game Changer Award in "The Challenger" category as we share how we continue to challenge the status quo at HMH.We'll take you on a real-life journey bringing together the people, integrated systems, and cross-departmental processes to unlock transformative change with this tricky element of customer success. Track Name:

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RGrieco
3 months ago
Amber Caldwell
Amber CaldwellContributor ⭐️⭐️
posted in All About Pulse
What may seem scarier than sharks? Building a Digital Customer Journey... It's Not! Join me and the CS team from Discovery Education to learn how we conquered this fear.

 Discovery Education  It can be scary trying to build a digital customer journey! At Discovery Education we are no strangers to scary…. think shark week and polar bear field trips. Join me and my DE colleagues to learn how we navigated this challenge. Explore how we used Gainsight to ramp up our automated renewals, drive cross-sell collaboration, and build advocacy in schools and districts.Track 7: Top Methods for Scaling CS Smarter, Not HarderSession: Navigating the Digital Customer Journey: Strategies for Scalability and Personalization. Date: Wednesday, May 15th Time: 3:00 - 3:45 PM    

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Aman
3 months ago
KatLeong
KatLeongGainsight Employee ⭐️
posted in All About Pulse
Registration for Pulse 2024 is LIVE!

The word is finally out! We’re so excited to announce that Pulse 2024, the largest industry event for customer-led SaaS leaders, is open for registration!If you are looking to use up some of that remaining 2023 budget, get a head start on 2024 planning, or seeking to advance your career with the latest insights in Customer Success, this is a great time to secure your spot at Pulse.Save The Date:Date: May 15-16, 2024 Location: America’s Center, St.Louis, MO Attendance: 3,000+ Customer Success, Community, Product, and Customer Education professionalsSuper Early Bird pricing is available NOW so register today to lock in the lowest ticket rate! Why did we choose St. Louis for 2024? Great Question! Since 2013, Pulse called San Francisco home.We’ve decided to move to St. Louis to make Pulse more accessible to our entire community nationwide!You can read more about the decision here in our blog post!

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KatLeong
3 months ago
ekennedy
ekennedyContributor ⭐️
posted in All About Pulse
Crafting Success: The Art of Creating Strategic Customer Success Plans & Verified Outcomes

I am so excited to be speaking at Pulse this year alongside Nicole Belanger, a Customer Success Manager at Gainsight!  Nicole and I will be speaking on the topic of Success Plans and how you can use them to drive towards customer verified outcomes! Come join us in our session Putting Customers First: Success Planning and Verified Outcomes, on May 15th at 11:15am CT  to discuss the Value Realization Program, getting started with success planning and best practices around verifying outcomes.  If you’re new to using Success Plans or want to get better at managing them with your customers to help drive value, this is the session for you!  Can’t wait to see you in St. Louis!! -Erica  

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3 months ago
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Christina.woldContributor ⭐️
posted in All About Pulse
TEASER ALERT! Grit, Grace, and Gainsight - Pulse 2024

Absolutely thrilled to be taking the stage at Pulse 2024 with my colleagues! Pulse was instrumental in our strategies this year, and I am certain that others can learn from our journey!During our session, we will explore how we at SAP Concur have integrated Gainsight throughout our internal ecosystem to either reinforce or reimagine our Client Success Strategy. We’ve used iterative functionality, creative applications, and holistic engagement to keep Gainsight at the nucleus of our operations, fully embracing its potential. This has allowed for the accountability needed to make measurable progress. We used grit when things were challenging, and grace when things got complicated. Luckily, Gainsight was there the whole time helping us create a sustainable future state we’re proud of!Session Info: Title: Grit, Grace, and GainsightTrack 3: Powerful Value Creating Strategies for CustomersDate/Time: May 16, 2:45pm - 3:30pm CT

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U
3 months ago
revathimenon
revathimenonGainsight Community Manager
published in All About Pulse
Pulse US 2024 Social Rockstar Contest

Hello folks,Our All About Pulse excitement would feel incomplete without a Social Rockstar!Like previous year, the rules are pretty much the same, but let’s do a quick recap 👇🏽  Share your #Pulse2024 moments on LinkedIn & the user with the highest social activity wins!  Rules to participate:The contest will be hosted ONLY on the social platform - LinkedIn You MUST have a GameChanger community account in order to be considered for this contest. Compulsory Hashtag to be included while posting on social - #Pulse2024 The posts during the 2 days of Pulse ONLY will be considered. More posts, better the chances of winning!   Feel free to get creative with your posts - images, videos etc! Saved the best bit for the last - 1 WINNER will receive a ticket to Pulse US 2025!  Ooo, and once you win the contest, watch out for this star landing on your profile! 

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revathimenon
4 months ago
dshorter
dshorterGainsight Employee ⭐️
posted in All About Pulse
Congrats to the Pulse US 2024 GameChanger Award Winners!

Another Pulse means a new crop of GameChanger award winners. Recognizing innovation and leadership in the customer success industry is one of our favorite parts of the entire event. This year, the winners truly inspired us and we are so excited to celebrate their achievements. Without further ado, here are the 2024 GameChanger Award Winners!  The Architect: Lucid SoftwareThe first award is The Architect, a company that goes above and beyond to build a thriving customer community. This company knows the power of engagement and loyalty when it comes to retention and growth. This year, The Architect award goes to Lucid Software. Lucid has had an active community for over 10 years, and they were ready to take that community to the next level by using Gainsight to drive customer engagement and peer support. Lucid wanted to incentivize peer-to-peer support using points, badges, and groups, as well as centralize product feedback to help users more easily share their ideas with Lucid’s develop

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M
4 months ago
Tori Jeffcoat
Tori JeffcoatGainsight Employee ⭐️
posted in All About Pulse
The Human-First AI Playbook at Pulse 2024

WOW! This year was my third Pulse US, and every year I am amazed by what an incredible event this is. The people, the power of being together, and the amazing conversations and genuine engagement everyone has each year is so, so special.  What was MOST special this year was Gainsight’s unveiling of our Human-First AI Playbook, and some of the ways AI can support teams and customers to improve workflows and drive new customer value.  Nick Mehta (CEO) and Chuck Ganapathi (our new President & COO) shared some really critical insights on the main stage around how human-first AI will drive more proactive insights to customer risks, remove the manual admin tasks from CSM plates, and make self-service a personalized and value-add experience for customers. And our product team knocked it out of the park with demos of future AI features Gainsight is hard at work on, to help deliver on this playbook. If you couldn’t attend Pulse live and are feeling the FOMO, check out a few short videos of

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Tori Jeffcoat
4 months ago
revathimenon
revathimenonGainsight Community Manager
published in All About Pulse
Ready to fire up the stage at Pulse US 2024? Drop Your Session Teaser! 📣"

Hello Pulse family,Celebrating more than ten years of unparalleled insights, innovation, and community, Pulse 2024 is back!Our speakers are crafting something truly extraordinary for their sessions, and what better way to ramp up the excitement than by getting a sneak peek into the incredible insights they’ll share! Call for all speakers to:Register on this community if you don’t have a profile yet. Make sure to jazz up your profile with all your imp details & your favorite headshot. 📸 If you already had an earlier profile you can't remember, let us know at community@gainsight.com and we’ll look it up, and update your email address with the latest. Login and give us a glimpse into your session. We’d love to get a teaser to what we’ll be learning & discussing in your session - this will be equally exciting those who are attending in-person as well as those who can’t. You can do that by starting a new discussion here.For example, this is how @seth intro’d his session last year

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revathimenon
4 months ago
B
brittany.minnehanContributor ⭐️
posted in All About Pulse
Mouseketeer to Ken

Join me tomorrow to find what Ryan Gosling and CSQLs have in common during my session “How to Tap Into Your CSMs’ Natural Ability to Drive New Revenue Streams”.  You’ll leave knowing you have the KENERGY to drive pipeline by leveraging your CSM teams!  

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revathimenon
4 months ago
bostonjillian
bostonjillianContributor ⭐️⭐️
posted in All About Pulse
Pulse 2024 Session: How Acquia uses the PX Product Mapper to Prioritize Design Decisions

Pulse is here!! I’m in St. Louis and ready to share! Have you read the community post that shows you step by step how to create an actionable process for implementing PX’s product mapper? As Acquia’s Gainsight PX Admin, I’m excited to speak on how this process holds up and helps our Design team measure what matters. Discover actionable takeaways on using the product mapper, dashboard, and analytics features as well as how Acquia is increasing adoption, engagement, and retention of key areas of their DXP by fostering collaboration with product and engineering stakeholders.   Key points: Review Acquia’s process and how it is holding up a year after implementation (especially thanks to the backfill feature) Hear examples on how the product mapper helped Acquia’s product design team influence product roadmap features using adoption metrics Learn how iteration on this process led to improved user engagement across Acquia’s user base for Cloud Platform across a major platform level upgrade.

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Jagari Das
4 months ago

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