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sasha_moeller_817b29
Contributor ⭐️
August 10, 2016

Case correction of customer names in email

  • August 10, 2016
  • 5 replies
  • 75 views

Would be great to have Gainsight JO have the ability to adjust case formatting of customer names by using the equivalent of the ‘proper’ function from excel before sending out the emails

    5 replies

    gaurav_kotak
    Expert ⭐️
    October 3, 2016

    Thanks for the feedback Sasha. Is this limited to Customer (Account) names that are potentially used as tokens in a JO email? Thx

    sasha_moeller_817b29
    Contributor ⭐️
    October 3, 2016
    My comment was particularly related to First & Last names of people when they are used as tokens.
    gaurav_kotak
    Expert ⭐️
    October 3, 2016
    Understand your use case. This wasn't planned but I will add a ticket for the team to work on this 'proper' function. Thanks.
    kelly
    Helper ⭐️⭐️⭐️
    August 12, 2020

    Having a Proper Case formula field would be very beneficial in ensuring Program emails sent on behalf of a CSM look as close to accurate as possible. 

    nitisha_rathi
    Expert ⭐️⭐️
    August 27, 2020

    Noted, added to the roadmap.