Would be great to have Gainsight JO have the ability to adjust case formatting of customer names by using the equivalent of the ‘proper’ function from excel before sending out the emails
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Thanks for the feedback Sasha. Is this limited to Customer (Account) names that are potentially used as tokens in a JO email? Thx
My comment was particularly related to First & Last names of people when they are used as tokens.
Understand your use case. This wasn't planned but I will add a ticket for the team to work on this 'proper' function. Thanks.
Having a Proper Case formula field would be very beneficial in ensuring Program emails sent on behalf of a CSM look as close to accurate as possible.
Noted, added to the roadmap.
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