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lauren_mintz
lauren_mintz
Helper ⭐️⭐️
October 31, 2016
Solved

CoPilot Unsubscribes: How is this handled for 1 contact on 2 accounts (or more)?

  • October 31, 2016
  • 3 replies
  • 59 views
If there is a contact on more than one account with the same email address, what happens when that contact unsubscribes? Is that contact unsubscribed for all accounts (since it's the same email address) or are they only unsubscribed from the account which the email was sent for?  

Thank you!
Lauren
    Best answer by lauren_mintz
    This seems different from what was explained in this discussion:  https://community.gainsight.com/gainsight/topics/duplicate-contacts-in-copilot-powerlists.

    The uniqueness criteria was explained as "email address + Account" and "if the same email address is there in two accounts there will be two email sent..."

    Has that uniqueness criteria changed, or is it still the same? If it has changed, I would think the unsubscribe logic would look at the same uniqueness criteria. 

    Thanks in advance for your help!

    -Lauren

    3 replies

    pavankumar_sankavaram
    pavankumar_sankavaram
    Helper ⭐️
    November 1, 2016
    Yes, it will be unsubscribed for all accounts  (since it's the same email address) 
      lauren_mintz
      lauren_mintzAuthorAnswer
      Helper ⭐️⭐️
      November 1, 2016
      This seems different from what was explained in this discussion:  https://community.gainsight.com/gainsight/topics/duplicate-contacts-in-copilot-powerlists.

      The uniqueness criteria was explained as "email address + Account" and "if the same email address is there in two accounts there will be two email sent..."

      Has that uniqueness criteria changed, or is it still the same? If it has changed, I would think the unsubscribe logic would look at the same uniqueness criteria. 

      Thanks in advance for your help!

      -Lauren
      lauren_mintz
      lauren_mintzAuthor
      Helper ⭐️⭐️
      November 10, 2016
      Hi Pavankumar - 

      Have you been able to consider my last question, has that uniqueness criteria changed since the discussion I linked to above took place, or is it still the same? 

      Thanks,
      Lauren
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