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Maintenance


Window :   















CST - Between


12:00 AM and 06:00 AM, Thursday 22nd September, 2016  















UTC - Between


05:00 AM and 11:00 AM, Thursday 22nd 


September, 2016















IST -  Between 10:30 AM and 04:30 PM, Thursday


22nd  September, 2016















 















Activity


:  Gainsight has planned a


scheduled deployment on MDA (Backend Infrastructure) as Major  Release. During this maintenance Rules and


Data processor queues  will be in hold state for about 2 Hour. 


















This deployment


includes changes in MDA to support feature updates coming as part of GAINSIGHT


SFDC V5.3  and few bug fixes. 

















    Scorecard 2.0 Enhancements

    Vault - Global

    Search and new actions support in Rules

    Export

    Dashboard Services

    Reports - Users can email Gainsight Home Dashboards as a PPT

    using the Export option

    CoPilot

    - Track clicks on hyperlinks in an email using an Outreach






 





Queues


Hold Time :  2 Hours





















Impact


Details : PRODUCTION Environment















Gainsight


Application  - SFDC  :  NO IMPACT















Data Ingestion


Queue - MDA :  NO IMPACT















Data Processor


Queue - MDA :  Delay of 2 Hours expected.















Rules Engine


Queue  - MDA :  Delay of 2 Hour expected.















 















FOR


MORE INFORMATION















Please


subscribe to this article for updates. If you have questions, please open a


ticket with us by sending a note to support@gainsight.com.













Is this maintenance complete?





We are waiting for our schedule Outreaches to go out and they haven't started yet.





Thanks,





~Jeff
Hi Jeff,





Yes, maintenance has completed successfully.





Inspite of adding additional capacity we still see a small backlog in queue.  We anticipate these to clear up soon (Next 30 mins to 40 mins).  





We are closely watching the queues and don't see any errors except for minor delays.  





Please share your Tenant ID/Details to investigate further.
Hi Jeff,





We see the backlog has cleared.  
Thanks Mahesh.  We are monitoring the Email Logs.  It looks like most Outreaches have sent and we are just waiting for a handful to post to the emails logs.  We appreciate update on backlog being clear.

Reply


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