We are using Copilot to email a survey to customers when support tickets are closed. The email template includes a tag to display the support ticket number. However, when reviewing survey responses, we cannot see the support ticket number. Is there a way to include the support ticket number on the survey itself? Otherwise, we have to go back to the Powerlist to find this information.Does anyone have any ideas here? The only thing I could suggest was for him to add in his outreach to ask the customer to copy their ticket number then add a question in the survey where they can add it in there.
His current strategy is to look at the power list to find the ticket number but since that refreshes each day sometimes he misses them.
Can anyone think of another way?
Thanks!