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Rules Engine: Create email body from within Setup Action

  • October 3, 2016
  • 3 replies
  • 24 views

darkknight
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It would be nice to be able to create the body of an email directly from within the Rules Engine Setup Action screen, without having to create an actual template in JO.



My use case here is to be able to send email notifications to our CSOps team whenever  particular conditions exist, i.e. an account has gone into Boarding status without certain key fields populated.   These would simply be backend notifications for the CSOps team and don't necessarily require being formatted a certain way in an HTML template.



I see this working in a similar capacity to Email Tasks in Cockpit (except without the pre-defined template), where I receive a pop-up window where I can enter text for the email.


 

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3 replies

sundar
  • Expert ⭐️
  • October 4, 2016
A text-email without any tokens? I would assume that tokens are required even with basic formatting.

darkknight
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  • Author
  • Expert ⭐️
  • October 4, 2016
Yes I would imagine tokens would be needed so you could identify to which account this applied.  

sundar
  • Expert ⭐️
  • October 10, 2016
Thanks Jeff.