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ben
ben
Helper ⭐️⭐️⭐️
February 27, 2017
Solved

Why is manage preferences at the top of copilot emails?

  • February 27, 2017
  • 4 replies
  • 66 views
Previously, CoPilot emails had the manage preferences bit at the bottom. I just sent a test email while editing the template and it has it at the top.

How can I get it back to the bottom?

Thanks!
    Best answer by ankit_jain
    Hi Ben,

    To understand this in details, can you please help us identify the browser and email client you are using to trigger and view the email?  Is there custom HTML got inserted for this email template?

    Feel free to reach out @support on this.

    4 replies

    ankit_jain
    ankit_jainAnswer
    Helper ⭐️⭐️⭐️
    February 28, 2017
    Hi Ben,

    To understand this in details, can you please help us identify the browser and email client you are using to trigger and view the email?  Is there custom HTML got inserted for this email template?

    Feel free to reach out @support on this.
    ben
    benAuthor
    Helper ⭐️⭐️⭐️
    February 28, 2017
    Thanks for your help Ankit! I think I may have actually figured this out. I am seeing it when I click "Send Test" when editing the email template in CoPilot. 

    Oddly, if I go to the Outreach and do the test there, the manage preferences is back at the bottom. That seems to imply to me that the actually email being sent is the way I want it (at the bottom).

    Does that make sense?
    -Ben
    ben
    benAuthor
    Helper ⭐️⭐️⭐️
    February 28, 2017
    Also,I am using Safari on macOS, along with Outlook for Mac 2016.
    -Ben
    ankit_jain
    ankit_jain
    Helper ⭐️⭐️⭐️
    March 1, 2017
    That's great!

    There can be a possibility of a bug with sending test emails from Email template builder, and I wanted to have more information about the browser/client you are using. We will validate at our end.
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