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We are evaluating Gainsight NXT and have some confusion on Salesforce Integration and Licensing - specifically this statement:

If you have Gainsight users who don’t have access to Salesforce, they no longer have to bother with the Salesforce login process. They will be setup with a Gainsight login and username and will log into Gainsight directly (yay!).  

These users will be able to access Salesforce data that’s been integrated into Gainsight via our Salesforce Connector. And any modifications that these users make to Salesforce data can be pushed back to Salesforce to keep your data in sync.

This reads to us we could have 50 Gainsight NXT users whom are non-salesforce users updating Salesforce data?

We are concerned as this seems to contradict Salesforce MSA on integration and indirect access that each user updating salesforce data requires a salesforce license.

Does anyone have any insight here?   

 

 

  1. Gainsight can pull data from Salesforce and use it to create records within the data objects of Gainsight (e.g. SFDC Account data becomes Gainsight Company data).
  2. If the user is only a Gainsight NXT user, then they’ll only be able to update data in Gainsight.
  3. If updates are made to Gainsight records by the user, those changes can be synced back to the related Salesforce records through the integration (not by the specific user who would have no permissions to make changes in Salesforce).

Thanks for the reply! 

 

#3 seems like an indirect access license violation with Salesforce MSA ? -  specifically having multiple users updating data in Salesforce from 1 shared/integration user.

Has Gainsight verified with Salesforce this is acceptable policy?

@dan_ahrens Maybe someone from Gainsight can clarify better on this question.

Happy to chime in here. John Apple's response is accurate (thanks for responding, @john_apple !). We are able to use our productized integration with Salesforce to sync data into Gainsight. Once it is in Gainsight, Gainsight users may modify it. Then our productized integration can push that modified data from Gainsight back into Salesforce. 

 

Rick, I'd be happy to get into further detail on this question - feel free to message me on Community or I'm available at mforshaw@gainsight.com.

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