The latest news and updates from the Gainsight team
Recently active
As part of our recent project to merge the Gainsight and inSpired communities we made some changes to the statuses of our ideas in order to make them more simple, streamlined and intuitive.Below is a set of simple definitions for each of our current statuses. Idea Status Definition New Idea New idea that has not yet been reviewed or acknowledged by a Product Manager Open Idea has been reviewed and acknowledged by a Product Manager Discovery Requirements are being gathered and feasibility is being evaluated Development Idea is currently in development Parked Product Manager has determined this is not going to be considered (for now) Released Idea has been developed and released in the Gainsight product Closed (Won’t Do) Idea won’t be worked on as it isn’t feasible or aligned with product direction Current Behaviour Idea won’t be worked on as it is already cu
The results are in and your 2025 CS Ops Product Council is….Aaron Hatton, PVcase @aaronhatton Annie Moore, Infor @AnnieMo Brad Tippets, CS Solutions @tippetts Bradley Bazhaw, Anaplan @bradley Carol Keyes, BMC Software @Carol_Keyes David Person, Rockwell Automation, Inc. @bytor104 Dayn Johnson, Recorded Future @dayn.johnson Harika Singadi, Auditboard @Harika Singadi Heather Hansen, Acquia @heather_hansen Jon Parker, Commvault @jparker Kaleb Yurchak, Paycor @kalebyurchak Keith Mattes, GitLab @keith_mattes Manhar Walia, Wigmore IT @manharwalia Revant Amingad, Responsive.io @Revant_Amingad Romina Herrera, Appspace @romihache Sarah Miracle, Amplitude @sarahmiracle Spencer Engel, Forcepoint @spencer_engel Stuart Kilpatrick, Magnet Forensics @Stuart Travis Floyd, Armis @travis_floyd Wayne Baker, IBM @wayne_baker Congratulations to all the outstanding individuals nominated and selected for our fourth annual CS Ops Product Council!These incredible individuals above have ma
Hi everyone,Some of you might have noticed something new in our community recently. We have completely redesigned our ranks system, and that means that you will now have a new rank connected to your member profile.In case you’re wondering what a rank is, it’s a ladder that you can rise up in the community through participation. It’s a badge of honor for those who contribute to the community, and it helps everyone quickly get a sense of which members are the true experts. You’ll know when you get a new rank as we’ll send you a nice message about it. Ranks are based on thresholds that you reach through joining and participating in the community. We won’t share the precise thresholds and data points behind our system, but here is a quick explanation of the titles and what they signify:Explorer. Everyone starts in the Explorer ranks (from ⭐️ to ⭐️⭐️⭐️), which are for members who have joined the community and potentially re-visited several times, but have not participated by creating
The 2025 GameChanger Awards Nominations are now open! The GameChanger Awards are designed to recognize and celebrate our customers leveraging Gainsight to change the game of customer success and experience for their companies, customers, teammates, and partners. A GameChanger is intuitive, always authentic, and never stops challenging the status quo. Sound like you? We thought so!This year's Categories are...The Architect (CC) The Challenger (CS) The Defender (CE) The Digital Customer Success Disruptor (Any Product) The Dream Team (Any Product) The Experience Maker (PX) The Transformational Leader (VP or above) (Any Product) The Visionary (AI) (Any Product)To see a full description of the award categories, visit the home page here.To enter into this competition, you need to submit your nomination for the category where you have seen substantial quantitative and qualitative results between Feb 2024 and Feb 2025. Winners and finalists will receive 1 free ticket to Pulse 2025 in Las Vega
Ranks and BadgesRanks accrue over time based on your depth and variety of engagement on the Community indicating the value brought to the Community by the member over time.This is Automatic and denoted by the icons against your profile pic. Read about our Ranking system on the post below. The Badges you spot in the pop-out while hovering over the user profile pics or on their profiles are tailored for the various initiatives the user participates in that Gainsight offers on the Community and are Manually assigned by the Community team.Initiatives like what certifications did they do, are they participating in a Beta, did they attend (or speak) our annual Pulse conference and other badges that might be more exclusive for certain groups of advanced users.Does your profile miss a badge?Let’s make it simple to address... please let the Community team know on this thread and we will look into it.A great example (above) of cross-checking whether your Certifications are also reflected on you
Hi friends- Long time lurker, first time poster! I’ve spent the last 6 months building and launching our new customer community at Showpad on Gainsight CC. We’re now ready to hire a Community Manager to nurture and grow it! Are you a natural connector with a passion for fostering meaningful relationships? Do you thrive in a digital-first environment where storytelling and collaboration fuel growth? If so, we want you to join Showpad as our Community Manager! Key Responsibilities:As the Community Manager, you will play a pivotal role in growing and nurturing The Rev, Showpad’s vibrant user community. You’ll collaborate with a passionate team to engage users, partners, thought leaders, and employees, delivering exceptional digital experiences that fuel adoption, learning, and advocacy.Community Administration: Manage user accounts, moderate content, and oversee upgrades to ensure a thriving digital space. Insights & Reporting: Monitor community health and produce actionable reports t
🚨 Nominations for the 2025 CS Ops Product Council 🚨 What is the CS Ops Product Council?The CS Ops Product Council is a community-driven group of passionate individuals who gather every eight weeks to discuss emerging trends in CS Ops and provide valuable input on Gainsight’s product evolution. Council MissionOur mission is to spotlight community contributors and empower the future of customer success through these key pillars:Celebrate and elevate top contributors within the CS Ops community. Leverage collective expertise to guide Gainsight’s product development. Inspire and model leadership to foster growth across the CS Ops ecosystem.Want to learn more? Check out this FAQ!Council Themes for 2025 Sessions This year’s council sessions will focus on impactful themes such as:Scaled Success (e.g., Journey Orchestrator, Spaces, Pooled CS) Key AI Features (e.g., Copilot, Scorecard Optimizer) Staircase Integration (including automated logging, insights, and scores) Quality & Stability
If, getting your hands on tech before anyone else has, excites you, then this program is for you.Together we can co-create the future of Gainsight’s exciting offerings.Featured @aschreiner for his awesome engagement 🎉 Are you a Gainsight customer?Please note this program is only for a Gainsight Customer using our CS or PX products.Complete your Community profile, always helps us in identifying you better. Becoming a Gainsight Beta BuddyYou need a Gainsight Gamechangers Community account with your official email address. Create one here if you don't have. Leave a comment on this post and let us know the product Feature area you’d be interested in testing.You become a ‘Gainsight Beta Buddy’, when you are presented the opportunity, participate in and give us feedback on our pre-release software in one of the feature Betas you are nominated for.Note: This is only a self-nomination step to let us know your interest. The actual selection process is a bit more intricate and you’ll receive an
Hi All, Hope you all are doing well!Most of you already know me, but I want to introduce myself and welcome new joinees to the community! I also want to encourage new users to introduce themselves here, so we can know each other better and communicate quickly.I‘m Sai Ram and I’m the Community Manager at Gainsight, based in Hyderabad, India. I’ve worked here in a few different departments, and I’m knowledgeable with all areas of the products. I consider myself an expert on C360, Relationships, Scorecards, Cockpit and Timeline.I’m responsible for managing Community communications and I make sure information flows fast between customers and the product team. I also monitor popular ideas from the community and help bring them to the attention of our product team. I’m also responsible for running periodic community contests.I also spend a lot of time after work with my children, friends and on physical fitness. Please tell us a bit about yourself! Here’s a few questions for your considerat
The only constant in SaaS and Customer Success seems to be change - this year, that ‘change’ tied to gen AI, a focus on revenue within CS orgs, and the accelerated need for digital CS motions to scale customer engagement and efficiencies while driving better results. What hasn’t changed: measuring the evolution of CS in Gainsight’s annual Customer Success Index Survey. We officially launched our 2024 Customer Success Index Survey created in partnership with Benchmarkit and designed to gather and highlight key trends and insights into the current state of CS. And YOU have a chance to shape the insights and outputs of this report! Your input is vital in painting an accurate picture of how Customer Success leaders are navigating today’s market dynamics, leveraging AI, and making crucial decisions for the future. The insights gathered from this survey will help you benchmark your own strategies against industry standards, identify areas for improvement, and stay ahead of emerging tren
Gainsight acquires Staircase AIIf you missed the news, Gainsight is thrilled to announce our acquisition of Staircase AI! We’ve been a leader in AI since 2021, and with over a dozen live features (including the coming Gainsight Copilot, now in beta!) our customers have saved hours and dollars with AI - generating over six million cheat sheets, 461,000 meeting summaries, and 649,000 survey analyses in the past eight months. With this acquisition, Staircase AI will become a new, distinct offering within Gainsight’s portfolio. Staircase delivers an AI-powered analysis of every customer interaction (automatically aggregated, with no manual data entry required), across every channel, and turns them into real-time insights. Staircase AI’s secure and compliant platform is trusted by companies of all sizes, including global enterprises like Claroty, ServiceTitan, and Skai. Introducing Staircase AI by GainsightStaircase AI makes it easier to capture all customer touchpoints, automatically, of
Hello hello all,Been a while and I hope you all are keeping well 🙂It’s been a busy few days and after a quick PTO, I’m back with the series once again! Here’s a new list of opportunities:Process Unity (US - Remote) : Gainsight Administrator - https://bit.ly/3XVRRBr Atlassian (US - Remote) : Customer Success Business System Analyst - https://bit.ly/3zAXydH OneTrust (Atlanta, Giorgia) : Gainsight Administrator - https://bit.ly/4bVVZ7X deel (India - Remote) : Technical Program Manager - Gainsight - https://bit.ly/3LhCoUK BILL (Draper, Utah, United States) : Sr. Customer Success Operations Analyst - https://bit.ly/3zEGTGf HiBob (London, UK) : Customer Success Operations Manager - https://bit.ly/4cAB2QJ Goodays (Paris, Lille - Hybrid Remote) : Customer Success Operations Manager - https://bit.ly/4cCqUHc SoSafe (London, UK) : Customer Success Operations Manager - https://bit.ly/3W47Jz4
Hello everyone,It’s been a while! 😁 Here are some new opportunities:Swooped (US - Remote) : Revenue Specialist, Customer Success Operations - https://bit.ly/3USaep2 Staffbase (London, UK - On site) :Senior Customer Success Operations - https://bit.ly/3UNV2sI Goodhabitz (Eindhoven, Netherlands - Hybrid) : Customer Success Operations Manager - https://bit.ly/4dumL95 Canto (US - Remote) : Customer Success Operations Manager - https://bit.ly/3Wv4u5t Varonis (United States) : Customer Success Operations Manager - https://bit.ly/3wdwoZm LeanIX (Multiple locations) : Customer Success Operations Manager: GS Admin - https://bit.ly/3Wv4vX5 turnitin (Remote) : Gainsight Administrator - https://bit.ly/3ybP8ZJ SoSafe GMBH (London, UK) : Customer Success Operations Manager - https://bit.ly/3wfL1vd Phantom Buster (France, Remote) : Customer Success Operations Manager - https://bit.ly/3UvNbib Pulse is just a few days away!😨🔥 Check out all the speakers dropping teasers to their sessions 🔥
'You might have picked up the chatter already but this is a formal announcement of GameChanger ramping up to become One Community for all it’s product lines: CS and PX which it already is, incoming CE and CC.We will be witnessing small changes on GameChanger to prepare for that direction, but here’s a simple one para plan.For CEAcquisitions can be a lengthy process, often spanning multiple quarters and months. However, we find that a quick win is aligning with the parent organization''s community, if available. Fortunately, we have us - GameChanger, where the party has just started with 10K + people in the house! ?Gainsight CE would be stepping into the Community world for the first time so we’ll need to welcome them and get them settled in.We are throwing doors open for Gainsight Customer Education on GameChanger verrrry soon. :) For CC (inSided)These lines by Bono perfectly sums up the Community situation we’ve had with Gainsight Customer Communities (the product formerly inSided)We
Hello folks,Before I go into the list of opportunities, just want to say… Here’s the list for this week:Mastercard (Boston, MA - Hybrid) : Customer Success Operations Manager - https://bit.ly/3TryqfR GoodHabitz (North Brabant, Netherlands -Hybrid) : Customer Success Operations Manager - https://bit.ly/3VRtHad Foursquare (Seattle, WA - Remote) : Customer Success Operations Manager - https://bit.ly/3TYb4yM Xcede (Greater Madrid Metropolitian Area - Remote) : Customer Success Operations Manager - https://bit.ly/4cQalbn Foursquare (New York, NY - Remote) : Customer Success Operations Manager - https://bit.ly/4aBk2cf Foursquare (Chicago, IL - Remote) : Customer Success Operations Manager - https://bit.ly/3TSB6U1 Adobe (London, UK) : Customer Success Strategic Operations Manager - https://bit.ly/3TYgf1s Gooddays (ex-Critizr) (Paris, France - Hybrid) : Customer Success Operations Manager - https://bit.ly/3UcCySC Abnormal Security (US -Remote) : Gainsight Administrator - https://bit.ly/4b9NoP1
Hello all,Been a while! 😁 Here are some new opportunities:Helium (Los Angeles, CA - Remote) : Customer Operations Manager - https://bit.ly/3w7Ygh7 PubMatic (Gurugram, India- Hybrid) : Customer Success Operations Manager, APAC - https://bit.ly/3HRTmHo ZoomInfo (Vancouver, WA) : Senior Customer Success Operations Manager - https://bit.ly/3StdViw Herjavec Group (Bengaluru, India) : Customer Success Operations Analyst - https://bit.ly/4bYK3U6 Chargebee (NAMER) :Global head of Customer Operations - https://bit.ly/49zlQlm Security Scorecard (US- Remote) : Senior Manager RevOps, Head of CS Operations - https://bit.ly/4bHZcZH SoSafe (Dublin, Ireland) : Customer Success Operations Manager - https://bit.ly/3T8EVp3 SoSafe (Cologne, North Rhine-Westphalia, Germany) : Customer Success Operations Manager - https://bit.ly/3SLb8B9 Pigment (Paris, France - Hybrid) : Customer Success Operations Manager - https://bit.ly/3uNFjj9 K&K Global Talent Solutions Inc. (Columbus, Ohio - Remote) :Gainsight N
Hello everyone,I hope you all had a wonderful Easter filled with joy, chocolates, and some well-deserved relaxation! Unfortunately, a bunch of spam posts decided to crash our party here. The Lowdown on the Spam:Just when we were all enjoying our Easter break, our community was hit with an unexpected wave of spam posts. We know it would have been frustrating with those notifications, and we want to extend our sincerest apologies for any inconvenience this may have caused during your holiday time.Our community platform has several robust spam prevention technologies operating that block almost all attempts at posting spam. This includes machine learning algorithms that adjust to new attempts at getting past our measures. Unfortunately, however, it is possible for dedicated spammers to at least temporarily circumvent these systems, as happened past weekend. What We Did About It:Immediate Spring Cleaning and Measures: Our team cleaned up the spam posts within a few hours of it being pos
Hello everyone, Here are some new opportunities:Swooped (US - Remote) : Senior CS Operations and Program Manager - https://bit.ly/43qJP4f Webflow (US - Remote) : Senior CS Operations and Program Manager - https://bit.ly/43rNsGS Connected Cars (Copenhagen, Demark - Hybrid) : CS Operations Lead - https://bit.ly/3x3TqSh Mastercard (Boston, MA - Hybrid) : Customer Success Operations Manager - https://bit.ly/3TryqfR Katana (North America - Remote) : Customer Success Operations Manager - https://bit.ly/3x405Mv Productboard (San Fransisco) : Customer Success Operations Manager - https://bit.ly/43tGh12 Varicent (Toronto - Remote) :Senior Customer Success Operations Manager - https://bit.ly/3TpBnxz ABC Glofox (US - Remote) : Customer Success Operations Manager - https://bit.ly/3TwhAwa Goodays (Paris, lille - Hybrid Remote) : Customer Success Operations Manager - https://bit.ly/3PsMh4w athenahealth (Atlanta, GA) : Customer Success Operations Associate - https://bit.ly/4aopzCn athenahealth (Bosto
🚨I'm really looking forward to our upcoming webinar, hosted by Denise Stokowski, SVP of Product Management, where we'll have the chance to discuss the exciting future of our products. It's always a pleasure to engage with both our customers and internal colleagues because it reaffirms that we're moving in the right direction with our ideas and constantly striving to make improvements. Even though our plans may shift from time to time to address changing needs or strategic goals, please know that keeping our customers informed is always a top priority for us.Just a quick reminder: here is the link to register for the webinar. During the session, we'll be sharing our roadmap and delving into how our strategic initiatives and enhancements can directly benefit your team and contribute to stronger business outcomes. It's an excellent opportunity for you to interact with our product leaders and ask questions in real-time. Additionally, we'll be sharing further resources and ways for you t
✋ 😊 Help Needed 🤚 😊 Hello Gainsight Family! Do you ever experience frustrating moments in Gainsight CS, PX, CC, or CE? Well, we want to hear from you!! We are always looking to improve our products and provide a better user experience. In an effort to do this, we need YOUR help! 🎥We are looking for short 30-second videos that capture frustrating or broken experiences for our end users and admins. While we have community posts, there is something about also seeing a video that captures that moment that makes it memorable, powerful and easier to explain to downstream teams. ➡Please encourage your teams to upload their videos HERE ⬅ OR➡Email us at uxfeedback@gainsight.com ⬅ To show our gratitude, we will hold a $200 Amazon Gift Card raffle between all respondents who post a video. ➡These submissions will run through End of April where we will draw a winner!!⬅📣You get one raffle ticket per video, so posting more videos will increase your chances of winning!📣 Thank you for your
Come one, come all! https://join.slack.com/t/globalgainsightadmins/shared_invite/zt-29cejrt03-h91bY208GTxf09LT_6VT_QThis is completely community driven and is not owned, managed, or officially endorsed by Gainsight (though I know we have our supporters!) The Meetup group kicked off for the first time yesterday and there was unanimous support across the admin attendees to setup a Slack channel andd connect. If you’d like to hear about solutions, config issues, and a whole bunch of best practices talk between admins, this is the place. We’re working with Gainsight as well to see how we can collect our top Gainsight requests for making admin lives better.
