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The latest news and and tips on getting the most out of the Gainsight Community

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357 Topics
Kenneth R
Kenneth RGainsight Community Manager
published in Community News
Definitions of our Idea Statuses

As part of our recent project to merge the Gainsight and inSpired communities we made some changes to the statuses of our ideas in order to make them more simple, streamlined and intuitive.Below is a set of simple definitions for each of our current statuses.  Idea Status Definition New Idea New idea that has not yet been reviewed or acknowledged by a Product Manager Open Idea has been reviewed and acknowledged by a Product Manager Discovery Requirements are being gathered and feasibility is being evaluated Development Idea is currently in development Parked Product Manager has determined this is not going to be considered (for now) Released Idea has been developed and released in the Gainsight product Closed (Won’t Do) Idea won’t be worked on as it isn’t feasible or aligned with product direction Current Behaviour Idea won’t be worked on as it is already cu

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Kenneth R
7 months ago
Kenneth R
Kenneth RGainsight Community Manager
published in Community News
The new Gainsight Community ranks systems

Hi everyone,Some of you might have noticed something new in our community recently.  We have completely redesigned our ranks system, and that means that you will now have a new rank connected to your member profile.In case you’re wondering what a rank is, it’s a ladder that you can rise up in the community through participation.  It’s a badge of honor for those who contribute to the community, and it helps everyone quickly get a sense of which members are the true experts.  You’ll know when you get a new rank as we’ll send you a nice message about it.    Ranks are based on thresholds that you reach through joining and participating in the community.  We won’t share the precise thresholds and data points behind our system, but here is a quick explanation of the titles and what they signify:Explorer. Everyone starts in the Explorer ranks (from ⭐️ to ⭐️⭐️⭐️), which are for members who have joined the community and potentially re-visited several times, but have not participated by creating

842
Kenneth R
1 month ago
Tori Jeffcoat
Tori JeffcoatGainsight Employee ⭐️
published in Community News
Calling All CS Leaders: Take the 2024 CS Index Survey!

 The only constant in SaaS and Customer Success seems to be change - this year, that ‘change’ tied to gen AI, a focus on revenue within CS orgs, and the accelerated need for digital CS motions to scale customer engagement and efficiencies while driving better results.  What hasn’t changed: measuring the evolution of CS in Gainsight’s annual Customer Success Index Survey.   We officially launched our 2024 Customer Success Index Survey created in partnership with Benchmarkit and designed to gather and highlight key trends and insights into the current state of CS. And YOU have a chance to shape the insights and outputs of this report!  Your input is vital in painting an accurate picture of how Customer Success leaders are navigating today’s market dynamics, leveraging AI, and making crucial decisions for the future. The insights gathered from this survey will help you benchmark your own strategies against industry standards, identify areas for improvement, and stay ahead of emerging tren

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Tori Jeffcoat
1 month ago
Tori Jeffcoat
Tori JeffcoatGainsight Employee ⭐️
published in Community News
Gainsight Accelerates Human-First AI with Staircase AI by Gainsight!

Gainsight acquires Staircase AIIf you missed the news, Gainsight is thrilled to announce our acquisition of Staircase AI!  We’ve been a leader in AI since 2021, and with over a dozen live features (including the coming Gainsight Copilot, now in beta!) our customers have saved hours and dollars with AI - generating over six million cheat sheets, 461,000 meeting summaries, and 649,000 survey analyses in the past eight months.  With this acquisition, Staircase AI will become a new, distinct offering within Gainsight’s portfolio. Staircase delivers an AI-powered analysis of every customer interaction (automatically aggregated, with no manual data entry required), across every channel, and turns them into real-time insights. Staircase AI’s secure and compliant platform is trusted by companies of all sizes, including global enterprises like Claroty, ServiceTitan, and Skai. Introducing Staircase AI by GainsightStaircase AI makes it easier to capture all customer touchpoints, automatically, of

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Tori Jeffcoat
1 month ago
revathimenon
revathimenonGainsight Community Manager
published in Community News
New CS Ops & Admin Jobs - Batch 49

Hello hello all,Been a while and I hope you all are keeping well 🙂It’s been a busy few days and after a quick PTO, I’m back with the series once again! Here’s a new list of opportunities:Process Unity (US - Remote) : Gainsight Administrator - https://bit.ly/3XVRRBr Atlassian (US - Remote) : Customer Success Business System Analyst - https://bit.ly/3zAXydH OneTrust (Atlanta, Giorgia) : Gainsight Administrator - https://bit.ly/4bVVZ7X deel (India - Remote) : Technical Program Manager - Gainsight - https://bit.ly/3LhCoUK BILL (Draper, Utah, United States) : Sr. Customer Success Operations Analyst - https://bit.ly/3zEGTGf HiBob (London, UK) : Customer Success Operations Manager - https://bit.ly/4cAB2QJ Goodays (Paris, Lille - Hybrid Remote) :  Customer Success Operations Manager - https://bit.ly/4cCqUHc SoSafe (London, UK) : Customer Success Operations Manager - https://bit.ly/3W47Jz4

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revathimenon
2 months ago
revathimenon
revathimenonGainsight Community Manager
published in Community News
New CS Ops & Admin Jobs - Batch 48

Hello everyone,It’s been a while! 😁 Here are some new opportunities:Swooped (US - Remote) : Revenue Specialist, Customer Success Operations - https://bit.ly/3USaep2 Staffbase (London, UK - On site) :Senior Customer Success Operations - https://bit.ly/3UNV2sI Goodhabitz (Eindhoven, Netherlands - Hybrid) : Customer Success Operations Manager - https://bit.ly/4dumL95 Canto (US - Remote) : Customer Success Operations Manager - https://bit.ly/3Wv4u5t  Varonis (United States) : Customer Success Operations Manager - https://bit.ly/3wdwoZm LeanIX (Multiple locations) : Customer Success Operations Manager: GS Admin - https://bit.ly/3Wv4vX5 turnitin (Remote) : Gainsight Administrator - https://bit.ly/3ybP8ZJ SoSafe GMBH (London, UK) : Customer Success Operations Manager - https://bit.ly/3wfL1vd Phantom Buster (France, Remote) : Customer Success Operations Manager - https://bit.ly/3UvNbib Pulse is just a few days away!😨🔥 Check out all the speakers dropping teasers to their sessions 🔥

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revathimenon
4 months ago
revathimenon
revathimenonGainsight Community Manager
published in Community News
New CS Ops & Admin Jobs - Batch 47

Hello folks,Before I go into the list of opportunities, just want to say… Here’s the list for this week:Mastercard (Boston, MA - Hybrid) : Customer Success Operations Manager - https://bit.ly/3TryqfR GoodHabitz (North Brabant, Netherlands -Hybrid) : Customer Success Operations Manager - https://bit.ly/3VRtHad Foursquare (Seattle, WA - Remote) : Customer Success Operations Manager - https://bit.ly/3TYb4yM Xcede (Greater Madrid Metropolitian Area - Remote) : Customer Success Operations Manager - https://bit.ly/4cQalbn Foursquare (New York, NY - Remote) : Customer Success Operations Manager - https://bit.ly/4aBk2cf Foursquare (Chicago, IL - Remote) : Customer Success Operations Manager - https://bit.ly/3TSB6U1 Adobe (London, UK) : Customer Success Strategic Operations Manager - https://bit.ly/3TYgf1s Gooddays (ex-Critizr) (Paris, France - Hybrid) : Customer Success Operations Manager - https://bit.ly/3UcCySC Abnormal Security (US -Remote) : Gainsight Administrator - https://bit.ly/4b9NoP1

950
revathimenon
5 months ago
revathimenon
revathimenonGainsight Community Manager
published in Community News
Hopping past the Easter Spam Wave

Hello everyone,I hope you all had a wonderful Easter filled with joy, chocolates, and some well-deserved relaxation! Unfortunately, a bunch of spam posts decided to crash our party here.  The Lowdown on the Spam:Just when we were all enjoying our Easter break, our community was hit with an unexpected wave of spam posts. We know it would have been frustrating with those notifications, and we want to extend our sincerest apologies for any inconvenience this may have caused during your holiday time.Our community platform has several robust spam prevention technologies operating that block almost all attempts at posting spam.  This includes machine learning algorithms that adjust to new attempts at getting past our measures.  Unfortunately, however, it is possible for dedicated spammers to at least temporarily circumvent these systems, as happened past weekend. What We Did About It:Immediate Spring Cleaning and Measures: Our team cleaned up the spam posts within a few hours of it being pos

500
revathimenon
6 months ago
revathimenon
revathimenonGainsight Community Manager
published in Community News
New CS Ops & Admin Jobs - Batch 46

Hello everyone, Here are some new opportunities:Swooped (US - Remote) : Senior CS Operations and Program Manager - https://bit.ly/43qJP4f Webflow (US - Remote) : Senior CS Operations and Program Manager - https://bit.ly/43rNsGS Connected Cars (Copenhagen, Demark - Hybrid) : CS Operations Lead - https://bit.ly/3x3TqSh Mastercard (Boston, MA - Hybrid) : Customer Success Operations Manager - https://bit.ly/3TryqfR Katana (North America - Remote) : Customer Success Operations Manager - https://bit.ly/3x405Mv Productboard (San Fransisco) : Customer Success Operations Manager - https://bit.ly/43tGh12 Varicent (Toronto - Remote) :Senior Customer Success Operations Manager - https://bit.ly/3TpBnxz ABC Glofox (US - Remote) : Customer Success Operations Manager - https://bit.ly/3TwhAwa Goodays (Paris, lille - Hybrid Remote) : Customer Success Operations Manager - https://bit.ly/3PsMh4w athenahealth (Atlanta, GA) : Customer Success Operations Associate - https://bit.ly/4aopzCn athenahealth (Bosto

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revathimenon
6 months ago
rajyalakshmi_vele
rajyalakshmi_veleGainsight Employee ⭐️
posted in Community News
Gainsight Product Roadmap Webinar - FY25

 🚨I'm really looking forward to our upcoming webinar, hosted by Denise Stokowski, SVP of Product Management, where we'll have the chance to discuss the exciting future of our products. It's always a pleasure to engage with both our customers and internal colleagues because it reaffirms that we're moving in the right direction with our ideas and constantly striving to make improvements. Even though our plans may shift from time to time to address changing needs or strategic goals, please know that keeping our customers  informed is always a top priority for us.Just a quick reminder: here is the link to register for the webinar. During the session, we'll be sharing our roadmap and delving into how our strategic initiatives and enhancements can directly benefit your team and contribute to stronger business outcomes. It's an excellent opportunity for you to interact with our product leaders and ask questions in real-time. Additionally, we'll be sharing further resources and ways for you t

0
rajyalakshmi_vele
7 months ago
revathimenon
revathimenonGainsight Community Manager
published in Community News
New CS Ops & Admin Jobs - Batch 45

Hello all,Been a while! 😁  Here are some new opportunities:Helium (Los Angeles, CA - Remote) : Customer Operations Manager - https://bit.ly/3w7Ygh7 PubMatic (Gurugram, India- Hybrid) : Customer Success Operations Manager, APAC - https://bit.ly/3HRTmHo ZoomInfo (Vancouver, WA) : Senior Customer Success Operations Manager - https://bit.ly/3StdViw Herjavec Group (Bengaluru, India) : Customer Success Operations Analyst - https://bit.ly/4bYK3U6 Chargebee (NAMER) :Global head of Customer Operations - https://bit.ly/49zlQlm Security Scorecard (US- Remote) : Senior Manager RevOps, Head of CS Operations - https://bit.ly/4bHZcZH SoSafe (Dublin, Ireland) : Customer Success Operations Manager - https://bit.ly/3T8EVp3 SoSafe (Cologne, North Rhine-Westphalia, Germany) : Customer Success Operations Manager - https://bit.ly/3SLb8B9 Pigment (Paris, France - Hybrid) : Customer Success Operations Manager - https://bit.ly/3uNFjj9 K&K Global Talent Solutions Inc. (Columbus, Ohio - Remote) :Gainsight N

2002
revathimenon
6 months ago
kathleenkenny23
kathleenkenny23Gainsight Employee ⭐️⭐️
published in Community News
Win $200 for sharing your UX Feedback on Gainsight Products (CS, PX, CC, CE)!News

 ✋ 😊 Help Needed 🤚 😊  Hello Gainsight Family! Do you ever experience frustrating moments in Gainsight CS, PX, CC, or CE? Well, we want to hear from you!!   We are always looking to improve our products and provide a better user experience. In an effort to do this, we need YOUR help! 🎥We are looking for short 30-second videos that capture frustrating or broken experiences for our end users and admins. While we have community posts, there is something about also seeing a video that captures that moment that makes it memorable, powerful and easier to explain to downstream teams.  ➡Please encourage your teams to upload their videos HERE ⬅ OR➡Email us at  uxfeedback@gainsight.com ⬅ To show our gratitude, we will hold a $200 Amazon Gift Card raffle between all respondents who post a video. ➡These submissions will run through End of April where we will draw a winner!!⬅📣You get one raffle ticket per video, so posting more videos will increase your chances of winning!📣  Thank you for your

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kathleenkenny23
8 months ago
revathimenon
revathimenonGainsight Community Manager
published in Community News
New CS Ops & Admin Jobs - Batch 44

Hello helllooo!Back with some new opportunities. Here they are:Sitecore (London, UK - Hybrid) : Customer Success Operations Manager (Gainsight Specialist) - https://bit.ly/495w24K Employ Inc (US - Remote) : Gainsight System Manager - https://bit.ly/3vM9Az8 Outreach (Seattle, WA - Hybrid) : Customer Success Operations Manager - https://bit.ly/3vQaY3T Applanix (Portland, OR) : Customer Success Operations Manager - https://bit.ly/494eNAG OTO (Jordan - Remote) : Customer Success Operations Manager - https://bit.ly/49bgEUx Adlook (Warsaw, Poland) : Customer Success Operations Specialist - https://bit.ly/3OemWuc Abnormal security (US - Remote) : Director of CS Operations - https://bit.ly/495w7FA ZoomInfo (Waltham, MA - Hybrid) : Customer Success Operations Specialist - https://bit.ly/48JNEmJ ZoomInfo (Vancouver, WA - Hybrid) : Customer Success Operations Specialist - https://bit.ly/3tX8mAJ Phorest (Dublin, Ireland - Remote) : Junior Gainsight Administator - https://bit.ly/3ucr3QI If you’re a

1620
revathimenon
8 months ago
sshroff
sshroffGainsight Employee ⭐️⭐️
published in Community News
2024 CS Ops Product Council Announcement!

The results are in and your 2024 CS Ops Product Council is….Travis Morgan, Netsmart @tmorgan Tonya Clemons, ADP @tonyaclemons Thomas Maier, OneTrust @TMaier Andy Buchanan, Palo Alto Networks @andy_buchanan Angela Domenichelli, OneStudyTeam @angela_domenichelli Matthew Lind, Showpad @matthew_lind Victoria Barry, BMC Software @victoria_peeker_barry John Trask, BeyondTrust @johntrask_bt Adam Prince, Rockwell Automation @ajprince  Kathryne Stimpson, Recorded Future @kstim Stuart Kilpatrick, Magnet Forensics @Stuart  Alizée Levavasseur, Blue Prism @alizee Romina Herrera, Appspace @romihache  Jeff Kirkpatrick, Relativity @darkknight Steven Kardell, Seismic @skardell Manhar Walia, Wigmore IT @manharwalia Patrick McCrudden, Mews @pmccrudden Wayne Dilworth, N2Y @waynedilworth Mai Eliezer, Comeet @mai.eliezer Zak Henderson, Motus @ZHenderson55 Huge CONGRATULATIONS to these awesome individuals for being nominated and selected for our third annual CS Ops Product Council. We had close to a 100 nomi

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heather_hansen
8 months ago
dshorter
dshorterGainsight Employee ⭐️
posted in Community News
Are you a Gamechanger? Award nominations for Pulse US '24 are now open!

 The 2024 GameChanger Awards Nominations are now open! The GameChanger Awards are designed to recognize and celebrate our customers leveraging Gainsight to change the game of customer success and experience for their companies, customers, teammates, and partners. A GameChanger is intuitive, always authentic, and never stops challenging the status quo. Sound like you? We thought so!This year's Categories are...The Visionary The Challenger The Defender The Experience Maker The Dream Team The Architect The Digital Success Disrupter The Transformational Leader of the Year (VP or above)To see a full description of the award categories, visit the home page here.To enter into this competition, you need to submit your nomination for the category where you have seen substantial quantitative and qualitative results between Feb 2023 and Feb 2024. Winners and finalists will receive 1 free ticket to Pulse 2024 in St. Louis, May 15th - 16th, 2024. There each winner will be celebrated and presented w

2
dshorter
8 months ago
ashlever
ashleverContributor ⭐️⭐️
asked in Community News
Hiring: Gainsight System Manager - Employ Inc

Hi Community,Hope everyone is having a great start to 2024!Employ Inc is hiring for a Gainsight System Manager (Gainsight Administrator). If you or someone you know is interested, apply here:https://careers.employinc.com/jobs/13676066-gainsight-system-managerThanks :)

2
ashlever
8 months ago
revathimenon
revathimenonGainsight Community Manager
published in Community News
New CS Ops & Admin Jobs - Batch 43

Hi friends,Happy New Year! 🎊I hope this year is going to be FULL of exciting opportunities and experiences. Here are some new opportunities to kick the year off:Minutes Solutions (Toronto, ON - Remote) : Customer Success Operations Manager - https://bit.ly/4aUDmle Mastercard (4 locations) : Manager, CS Operations -https://mstr.cd/4aJOdym  Greenlight Guru (NAMER - Remote) : Senior Customer Success Operations Manager - https://bit.ly/48QRFp1 sysdig (Costa Rica - Flexible) : Customer Success Operations Manager - https://bit.ly/47u6tsL Squire (Remote) : Customer Success Operations Manager - https://bit.ly/3vwhbSg Culture Amp (San Fransisco, CA - Hybrid) : Director of Sales & CS Operations - https://bit.ly/3RQKvdL Lean IX (Berlin, Germany - On site) : Customer Success Operations Manager EMEA - https://bit.ly/47ve8a7 Watershed (San Fransisco, CA - Remote) : Customer Success Operations Lead - https://bit.ly/3RWvGGq atlan (India - Remote) : Customer Success Operations Manager - https://bi

2005
ashlever
8 months ago
anirbandutta
anirbanduttaExpert ⭐️
published in Community News
GameChanger Community 2023 wrap-upBlog

As we head off into the holiday season let’s take 5m to reflect on the amazing ride 2023 has been! A brand new GameChanger Community!First of all, Thank you for the patience through the a little over a week period of not being able to engage on GameChanger or inSpired as we were in read-only mode.Now that we finally made it through to the other side, reset your password if you haven't done so yet, and let us know what you think of the new Community?What do you think about the two highways: For Product and For Industry discussions, running across the breadth of the site?🎄🎄🎄So here’s 2023 wrapped 10K registered membersThe GameChanger member-base grew by 21% and we crossed 10,000 users in October!What’s more exciting is over the course of the past year, 11% of them have actually posted something after logging in.Since all of 2023 we have been two separate entities, let’s take this opportunity of getting to know who have been the movers and shakers for inSpired and GameChanger in 2023. 

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vishkatti
9 months ago
Kenneth R
Kenneth RGainsight Community Manager
posted in Community News
Note: Merging of idea statuses is in progress

Following the launch of our new multi-product Gainsight Community on 15th December we are now completing the merge of a number of our idea statuses.  Soon you will see a new, clean and condensed set of 9 statuses as part of our Ideas page. 😀

1
Kenneth R
9 months ago
Kenneth R
Kenneth RGainsight Community Manager
published in Community News
Welcome to the new multi-product Gainsight Community! 🚀

Welcome back!  Between Monday 11th and Monday 18th December we were busy merging our Gainsight and inSpired communities. Now we’re back and are excited to share our new multi-product community with you!A couple of important things you need to know:For security reasons we’re not able to migrate passwords - that means you need to reset your password the first time you come back after the merge.  It just takes a few moments!   We aren’t able to migrate Group membership, so you’ll need to re-join any Groups you were previously part of. Don’t worry, we’re also going to be sending out invites to make it really easy for you!What else has changed?  A lot!  🚀We now have community discussion areas for all of our Gainsight products (CS, PX, CC and CE) and every product has a new landing page full of relevant content, links and resources. We now have industry best practice areas for Customer Success, Product Experience, Communities, and Customer Education. We’ve greatly simplified the taxonomy of

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revote
9 months ago
alizee
alizeeVIP ⭐️⭐️⭐️⭐️⭐️
posted in Community News
How does the Gainsight Community bring value to you?

The Gainsight Community feels like Home to me. Anyone can take part - including the occasionally socially awkward people like me 😅. In joining, I found what I like to call my « external colleagues », which make such a difference for those of us in one-man band operations.The time you spend helping out you get back tenfold as these interactions make you a better, sharper and more thoughtful CSOps or Digital CS practitioner. -- There’s obviously a longer story behind this. And it goes like this:I really did struggle with the concept of Community initially. It just didn’t feel natural to me (for many reasons). Why should I expose my struggles in public, right? Couldn’t have been more wrong… I started with idea posting for something that was already possible and I haven’t figured (that was a bit of a shame moment for me, but that’s just not the vibe here), which was followed by posting more ideas for things that didn’t exist with very little votes. So I was very much an idea poster, not a

2
revathimenon
9 months ago
sarahmasterton-brown
sarahmasterton-brownHelper ⭐️
asked in Community News
Gainsight admin job opportunity at Mews

Happy Friday everyone.Just thought I’d post here about a Gainsight admin opportunity at Mews! If you’re interested, please don’t hesitate to apply!https://grnh.se/d495ff22teu@revathimenon  Perhaps you can add this to your next roundup 💗🙏 

1
revathimenon
9 months ago
revathimenon
revathimenonGainsight Community Manager
published in Community News
New CS Ops & Admin Jobs - Nov'23 Round Up

Hi everyone!It’s Wrapping-up-November time!  Here are a few new opportunities:Boomi (Vancouver - Hybrid) : Gainsight Admin - https://dell.to/3T5XhqZ Lytx Inc (San Diego, CA - Hybrid) : VP, CS & CS Operations - https://bit.ly/47ZmgjS Jamf (US - Remote) : Senior Manager, CS Operations - https://bit.ly/3uFsgQC Greenlight Guru (North America - Remote) : Senior CS Operations Specialist - https://bit.ly/410qupf Custify : Customer Success Operations Manager - https://bit.ly/3Z3nQxZ Here are some previous opportunities that are still open for hiring:Forbes Advisor (Chennai, India) : Customer Success Operations Coordinatorhttps://bit.ly/3QJKkQI PubMatic (Haryana, India) :Customer Success Operations Manager - https://bit.ly/40PwIYO data.world (Austin, Texas - Remote) : Customer Success Operations Specialist (Gainsight) - https://bit.ly/47nvJlp Appian Corporation (Mexico City - On site) : Customer Success Operations Analyst - https://bit.ly/3RbINV2 Culture Amp (SF, CA -Hybrid) : Director of S

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revathimenon
10 months ago
revathimenon
revathimenonGainsight Community Manager
published in Community News
Updated planning (11-14 Dec) for our new multi-product Gainsight Community

Hello community friends,We wanted to share a short update regarding the merging of our GameChanger and inSpired communities. We previously communicated that our communities would go into ‘read-only’ mode on 4th December with planned go-live on 8th December.   The new dates for this merge are now December 11th to December 14th. This small postponement is going to help us get all the technical details of the migration right.Thanks for your understanding, and don’t forget that you will need to reset your password the first time you log in to our new merged community!  :) 

821
lila_meyer
10 months ago
revathimenon
revathimenonGainsight Community Manager
published in Community News
Updated planning (11-14 Dec) for our new multi-product Gainsight Community

Hello community friends,We wanted to share a short update regarding the merging of our GameChanger and inSpired communities. We previously communicated that our communities would go into ‘read-only’ mode on 4th December with planned go-live on 8th December.   The new dates for this merge are now December 11th to December 14th. This small postponement is going to help us get all the technical details of the migration right.Thanks for your understanding, and don’t forget that you will need to reset your password the first time you log in to our new merged community!  :) 

820
revathimenon
10 months ago

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