Community News

Hello everyone,​@samanthahamlet  and I will be at Pulse Europe next week, connecting, learning & bringing back fresh ideas! ✨We’ll be a little quieter here, so please bear with us if responses take longer than usual.We’ll check in when we can & catch up on your questions and conversations as soon as we’re back.If anything needs our immediate attention, please email us at community@gainsight.com If you’re attending, we’d love to see you!We’re already looking forward to meeting a few of our community stars in person ​@Jef Vanlaer ​@alizee ​@romihache ​@jvdc 😃Thank you for your patience and for keeping the conversations going!

While getting our ideation process back on track, we noticed we had never published a clear guide on how ideation works or what resources are available to you. So we put this together as a starting point, and we hope it helps you!This post is your starting point. It covers how to submit, what happens next, and links to everything else you need. We will keep adding in links as we publish more details over time.Which products are on the Ideas board?You can submit ideas across all Gainsight products:Customer Communities (CC)  Customer Success (CS)  Skilljar  PX CE Staircase AIEach product has its own dedicated space on the Ideas board. When submitting, make sure you're posting in the right product category so your idea reaches the right PM. How to submit a good idea Title it clearly: Be specific with the requirement. Example -. "Add CSV export to Timeline" works better than "CSV Export feature" Describe the problem and context: What workflow gap are you hitting, and how often? The more d

Come one, come all! https://join.slack.com/t/globalgainsightadmins/shared_invite/zt-29cejrt03-h91bY208GTxf09LT_6VT_QThis is completely community driven and is not owned, managed, or officially endorsed by Gainsight (though I know we have our supporters!) The Meetup group kicked off for the first time yesterday and there was unanimous support across the admin attendees to setup a Slack channel andd connect. If you’d like to hear about solutions, config issues, and a whole bunch of best practices talk between admins, this is the place. We’re working with Gainsight as well to see how we can collect our top Gainsight requests for making admin lives better. 

One of the hardest things about community ideation is balancing transparency with reality.Votes matter. Comments matter. But product decisions are rarely as simple as “top voted idea wins.”So we’re evolving the ideation process for our Customer Communities to make it more structured and a lot more transparent. 💫Here’s what you can expect:Votes and comments continuing to serve as important signals for demand and use case Prioritization based on multiple factors - strategic alignment, technical complexity, and customer impact at scale Better communication around where ideas stand and how decisions are being made Internal quarterly reviews with Product Managers to ensure ideas are consistently evaluatedI’ve seen this firsthand over the years building community programs - sometimes the ideas with the most votes are absolutely the right next move. Sometimes a smaller request unlocks something foundational that benefits everyone later.Neither is wrong. It’s just the reality of building prod

 We're excited to announce that the 2026 GameChanger Awards for Europe are officially underway! We are celebrating the leaders, teams, and innovators across Europe who are redefining what winning with customers looks like. Whether you're driving adoption, transforming engagement, scaling with AI, or building unstoppable communities, this is your moment to shine.  📍 Who's Eligible: These awards are open to customers based in, as well as companies of any origin with business results driven in Europe.We're introducing 6 new categories this year:The Retention Champion The Adoption Accelerator The Digital Architect The Intelligent Innovator The Rising Star Customer Success Transformation of the YearFull category descriptions can be found hereHow To Apply:We've streamlined the submission process to make it easier to nominate yourself or your team. Attached is a list of what's needed to submit your nomination today. Submissions close August 14th, 6pm BST.👉 Submit here

We're excited to share that we've just rolled out a new Forethought AI Agent on the Gainsight Community — and you're among the first to try it. 🎉This is a significant evolution of our existing AI Answers feature. By integrating Forethought directly into our search experience, you'll get a richer, more conversational way to find answers across our community content and documentation.💡 How it Works:Conversational AI answers — Ask a question in natural language and get a structured, summarized response drawn from community discussions and product docs Follow-up questions — Refine your query without starting over; the AI keeps context as you dig deeper Clarification prompts — When your question is ambiguous, the AI will ask a clarifying question to give you a better answer🔍 Try it out: Head to the search bar on the community homepage, type a question, and see it in action. We'd love your feedback — it's what helps us shape what comes next.A note on the beta: This is a beta release, so y

Hey everyone,Happy June! 🌻 We're officially halfway through 2026 (already?), and the community has been buzzing between Pulse season, new product launches, and some genuinely great peer conversations. Whether you've been deep in the threads or just dropping in occasionally, we're glad you're part of us.Here's your mid-year community roundup. Grab a coffee. Community by the numbers (as of June 2026): Total Members Member Rank Promotions 15,762 813  Another Pulse is in the books!Two days in Las Vegas, thousands of professionals under one roof, and more ideas per square foot than any place has a right to contain. Whether you were there in person or caught the keynotes from home - we all can agree that the energy was electric.Relive the highlights and catch up on everything you may have missed. 👇🏼 🏆 Hall of FameOur top 3 members - ​@bradley , ​@DannyPancratz & ​@darkknight have held their ground with remarkable consistency. In a leaderboard that never stops moving, that

Data security remains the top priority at Gainsight. Working with Rapid7 Labs, we have successfully addressed and resolved two vulnerabilities discovered within the Gainsight Assist Plugin. These specific CVEs (common vulnerabilities and exposures) are officially tracked as CVE-2026-31381 and CVE-2026-31382.It's important to note there is no evidence of malicious activities associated with the vulnerabilities, and they were identified by Rapid7 Labs, who reached out to Gainsight as part of a responsible disclosure process. A comprehensive review of 12 months of platform telemetry confirmed no evidence of malicious exploitation or unauthorized access to customer data.What Happened? Rapid7 Labs identified a chain of security vulnerabilities in the Gainsight Assist plugin and its interactions with the associated domain app.gainsight.com. The vulnerabilities include an information disclosure flaw (CVE-2026-31381) and a reflected cross-site scripting vulnerability (CVE-2026-31382). A comple

Over the past year, we've made significant enhancements to the Product Experience Knowledge Center Bot (KC Bot) experience, with even more improvements on the way in 2026. The new name, In-App Hub, reflects what the tool has become and makes it easier for you to communicate its value internally Our team has been updating the name across the Gainsight community, website, and product to make this transition seamless for you. You may see "In-App Hub (formerly KC Bot)" in older threads and help docs — that's intentional, to bridge the gap while the new name takes hold.We are very excited about the new In-App Hub name and more  improvements to come!If you have any questions about the new name please comment below! 👇 

We’re thrilled to announce that the 2026 GameChanger Awards are officially underway! We are celebrating the leaders, teams, and innovators who are redefining what winning with customers looks like. Whether you’re driving adoption, transforming engagement, scaling with AI, or building unstoppable communities, this is your moment to shine. 🌟We’re introducing 7 new categories this year:The Retention ChampionThe Adoption Accelerator The Digital Architect The Growth EngineThe Intelligent InnovatorThe Rising Star Customer Success Transformation of the YearFull category descriptions can be found hereHow To Apply:We’ve streamlined the submission process to make it easier to nominate yourself or your team. Attached is a list of what’s needed to submit your nomination today. Submissions close March 20 6pm PT. 👉Submit here

Action Required: Update Your Gainsight CS UI Managed Package by Feb 27To ensure your team maintains uninterrupted access to Gainsight within Salesforce, we have an important update regarding our integration package.What’s Changing?Salesforce has updated its security standards, which requires a transition to a new Gainsight package. To keep your widgets loading seamlessly and ensure your team can continue logging into Gainsight through Salesforce, a quick migration is required.Migration ChecklistPlease coordinate with your Salesforce Admin to complete the following four steps by February 27, 2026 to avoid any service interruptions:Install the New Package: Download and install the "Gainsight Customer Success" package. You can find a more detailed Installation guide here.Note: The user installing the package must have the Gainsight CS permission set to correctly configure the Gateway URL for your data center.Assign Licenses & Permissions: Provision licenses and assign the necessary pe

Hello everyone!It truly warms my heart to see our Community team slowly grow, and I couldn’t be more excited to welcome Samantha  ​@samanthahamlet to our wonderful Gainsight Community. 💙Samantha brings a wealth of experience in managing and scaling communities, paired with a strong creative mindset shaped by her background in social media. All of her experience will help us build and experiment with some truly unique and engaging experiences here.Join me in giving Samantha a big, warm community welcome in the comments.We’re so happy to have you here, Samantha! 👋✨Get to know her a little more below ⬇ 

The results are in and your 2026 CS Ops Product Council is….Amy Cargal, Adobe  Angela Domenichelli, OneStudyTeam  Anna Wright, Sprout Social Ben Wanless, Postman Bradley Bazhaw, PayScale Britt Layman, MCG Health Caitlin Ankney, Growth Molecules Dawn Cassidy, NetDocuments Dayn Johnson, Henry Schein One  Heather Hansen, Acquia Jacqueline Galvan, Trimble Jen Provenzano, LinkedIn Jeremy Johnston, Cvent Melissa Allen, Okta Michael O’Brien, Tanium Mike Meagher, AuditBoard Molly McQuarrie, Appspace Shaun Martin, Netradyne Travis Morgan, Netsmart Tyler Leech Huge congratulations to the exceptional professionals nominated and selected for our CS Ops Product Council - we had over 50 nominations! The individuals selected stand out for the impact they’ve made within their organizations, across their peer networks, and in advancing CS Ops as a discipline. Their commitment to our Community, combined with the innovative ways they leverage Gainsight, continues to raise the bar for what’s possible. We’

 All previous updates/FAQs have been consolidated into this post, and we’ll continue adding new information here. Please subscribe to status.gainsight.com to stay informed when this post is updated. Earlier answers remain accurate unless a question is addressed again in the latest update. As we learn more, some details may change.Feel free to share any questions you may have in the thread below and we’ll ensure they get answered. RESOURCES: Install and Configure Gainsight SSO Managed Package Systems Integrations - Rotating Keys and Reauthorization S3 - How to Reset Access Key Configure SAML SSO with Okta in Gainsight Configure SAML SSO with Azure Entra ID in Gainsight Configure SAML SSO with Google Workspace in Gainsight Configure SAML SSO with OneLogin in GainsightJanuary 26th Update (Posted 9:41PM UTC) Update: Salesforce Connector Reauthorization Requirement RemovedWe have an important update to share following our earlier communication about Salesforce connector reauthorization.Aft

Happy New Year everyone!🙂 Question: how late is too late to wish someone a ‘Happy New Year’? 😅 We’re thrilled to kick off another year with all of you being part of this community.I’m over the moon as I kick off this newsletter that our little community team has grown and I have a new teammate to share my love for re-watching classic movies on Christmas nights! 😃Let’s shower some love and welcome ​@samanthahamlet here ⬇️ The Community Needs You…Our community has continued to grow stronger because of the foundation of peer to peer support that flows in the veins of the community members here.  Here are a few questions that fellow members haven’t found an answer to. Help them by sharing your take! Rewind & RefreshLast year was truly a special and a busy one.  We welcomed close to 2000 new members into this community family through 2025! Our Customer Insights & Best Practices category was off to a strong start, with 46 customer-led discussions highlighting real product usage, p

Hello, Hoping this is okay. I have a Gainsight Administrator role open on my team at Bloomerang. If there is a better forum for this, let me know.https://job-boards.greenhouse.io/bloomerang/jobs/4642821005Ken

For updates after November 22nd, please refer to our most current post below.  November 22nd UpdateQ: How many customers are affected by this Salesforce Security Advisory relating to Gainsight?A: Salesforce initially provided a list of 3 impacted customers which has (as of Nov 21) been expanded to a larger list. The expanded set of customers that were affected were notified by Salesforce on Nov 21st. Based on the list provided by Salesforce, we have reached out to these customers directly as well. Q: What Gainsight products are affected as a result of Salesforce’s precautionary measures to limit access?A: At this time, CS, Community - CC, Northpass - CE, Skilljar - SJ and Staircase - ST are all affected. While these products are operational, their ability to read and write from Salesforce is unavailable temporarily Q: What other Gainsight CS connectors are not working as of today?A: As of now, out of an abundance of caution,  Gong.io, Zendesk and Hubspot connectors have been made inact

Hello Community, Please see attached PDF below highlighting the process for rotating credentials for the Gainsight-Snowflake Integration.Thank you!  

Please review the document linked here for the status of each feature, including what is impacted and what is not impacted by feature area.