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cstrange
cstrange
Contributor ⭐️⭐️⭐️
Sep 30, 2021 8:27 PM UTC

Dynamic content in Private Messages

Hi there, we were discussing our re-enagement strategy and were thinking of ways to make the messages enagaging. One of the ideas was to populate dynamic content into the direct message, rather than just including a link to showcase popular posts for example. Is this a functionality that we could tap into? Thank you! 

6 replies

cstrange
cstrangeAuthor
Contributor ⭐️⭐️⭐️
Sep 30, 2021 8:28 PM UTC

@Stephen.Trumble 

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~Chloe
Anonymous
Oct 7, 2021 4:50 PM UTC

What would you describe as “dynamic content” @cstrange? The editor in private messages are rather limited currently.

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cstrange
cstrangeAuthor
Contributor ⭐️⭐️⭐️
Oct 7, 2021 6:25 PM UTC

Hi @Scott Baldwin, the idea is to have a re-engagement message sent out with recent posts within the message, rather than just a link to our community. It sounds like this isn’t a current functionality, but would be great to have!

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~Chloe
Anonymous
Oct 7, 2021 7:23 PM UTC

Ah that sounds like a fantastic idea @cstrange. I suspect that’s not possible today, but could be a great use case for the inSided Data object perhaps if the editor allowed for that.

 

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    Anonymous
    Oct 7, 2021 7:24 PM UTC

    Maybe think about creating a new idea for this one!

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      Yoeri
      Yoeri
      Gainsight Employee ⭐️⭐️⭐️
      Oct 12, 2021 2:23 PM UTC

      We investigated in more dynamic and engaging emails with a feature called Email campaigns, but the development on this currently has been parked. You can find more information about that here:

       Like Scott said, it would be good to raise a new idea and your thoughts around this :) 

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