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We’re developing a new AI-powered search and chatbot tool, Autopilot, and we’re looking for customers to join us in a pilot program. If you’re interested in testing cutting-edge technology and influencing its development, we’d love to hear from you.What we’re buildingAutopilot will serve as an AI-powered CSM that provides comprehensive support by connecting to all available knowledge sources within your organization. This includes community interactions, knowledge bases, and other internal systems, ensuring that your customers receive accurate and timely answers. Our vision is to make the community and chatbot the central hub where your customers can go for everything related to support and customer success.Preview in actionTo give you an idea of what Autopilot will be capable of, we’re designing a user interface that will integrate seamlessly into your community, product, and support channels, offering AI-generated answers and suggestions that can adapt to the needs of your customers.
I recently discovered that I have been missing DMs from members because the automated messages that get sent when someone reaches a new rank have taken over my message list. The automated messages could be interpreted as off-topic “replies” and they also seem to prevent the DMs sent before them from appearing on the “unread” view. Since the message list only shows the most recent message (which is usually the automated one) and doesn’t show a count of how many messages are in the thread with that member, or let you see an “inbox” view of messages sent to you, it is very difficult to focus on the personal messages that have been sent to me. This definitely affects new members who only need to be somewhat active to trigger new rank messages.Is there a workaround for this, or are there improvements on the roadmap that will make it easier to filter out the automated messages?
Hi there! I have recently feedback from some of our senior executives regarding the flows of Community when a user is not yet registered or not logged in. One of the main points of contention was from the flow of a non-logged in user pressing the ‘create a post’ button (see screenshot from executive below). Has anyone used any custom scripting or know of any workarounds to remove/improve this experience?
Web accessibility is one of the key factors for us, for the upcoming months and years. Gainsight community platform is in pretty good shape and it is good of course, but I would like to know is there any plans you can share with us? What improvements you are going to build here? 😊We are going to perform auditing but we havent done it yet so I cant share any wishlist or so 😀
Are there any notifications we can enable in ADDITION to email notifications? For example, a red number over my profile picture indicating someone has mentioned myself in a post, or someone has replied to a post. Or even some sort of browser pop-up notification? Thank you for the help!
Hi there! Wondering if anyone has run into this issue before on their community… Lately, we’ve had several users say they run into an ‘access denied’ message when trying to download an attachment, but then the issue seems to resolve itself several minutes later. Anyone know why this is happening?
Hi folks,do you use surveys for the visitors or members, to improve community´s user experience? How they have worked?We use and I think you use as well.Background:We have run our community for years. We have started with pop up -surveys. First tweaks we made we adjusted the trigger time how quick survey triggers, after user landed to the community.After those tweaks we got less feedback that survey is annoying because “I just wanted to read the topic and pop up filled my screen!#”%%&6”. So tweaks we made were ok.Most of the feedback were mostly about our products. Only few feedback were for the community itself. And it is sad if you are community captain. It is ok for the company of course.Then we made new changes to the survey. We choosed to get rid of the pop up -survey and we added floating feedback button to each and every community page. After this change, number of feedbacks dropped dramatically. I understand, especially when using mobile, floating buttons are difficult on s
Hi everyone,we currently publish our product roadmap under Product Updates using a screenshot of the Roadmap sheet and also adding the pdf Download files for the Roadmap Paper. We’d like to create a more interactive and dynamic Roadmap and wanted to ask, how other communities handle that, to get some ideas and inspirations.So if your willing to share your Product Roadmap presentation infos, we’d much appreciate that.Thank you!Marcel
I dont have hard data, this is just a hunch, but I think we have more posts marked as a spam than before.And the problem is because they are ok posts, they should not be marked as a spam.There are no links, or promotion, or suspicious text, images, nothing.No matter are you new member or active member.Have you seen this also?
Hi, has anyone been able to make the header follow the page as you scroll down? For example, I want the 'Login' button on the header to remain accessible even as a guest scrolls through the page.
Just chiming in, the Race to December 2025 starts now!I am giving up Coca Cola and improving my ability to create automations this year! Hi Sprite! Long time no see….
Hello - Right now we have moderator approval turned on due to the sensitive nature of our community content. I am in the process of setting up some requirements so our legal department will let us turn off moderator approval. One of the requirements they have is that we put a site wide disclaimer up that essentially says our content is not pre moderated. Anyone have thoughts on how we could display this disclaimer? @daryl.ard @darylard
A question from our superuser:On the community homepage, one can see to total amount of topics in a particular category. Theres the amount of new in brackets. What is the defition of new here? It doesn’t seem to be new posts since last visit, but rather perhaps topics?
I’m looking to update the Login with OpenIdConnect phrase
When sending an automated email campaign, do users ONLY receive the email ONCE.i.e. if a filter says registered more than 1 day ago, the user will receive the email when satisfy the filter and not again in each day. Thanks in Advance
@Kenneth R & team, How did you do the multi-star username icon on the new ranks?It looks like the suggested icon is 24x24 pixels, but multiple stars is much wider than that. Is it just as simple as uploading a wider icon? Or did you need to do something more custom?
I am using custom pages to create individual landing pages for each of our products. On each landing page, I replicate a typical homepage with tiles that link to the community, knowledge base, and product updates sections.The community tile leads directly to its respective community topic. The knowledge base tile directs users to the relevant knowledge section. The product updates tile should link to the product updates tab, already filtered by the specific product.Currently, I am hyperlinking the URL after selecting the appropriate product filter. However, when a new product update is posted, the URL changes and no longer points to the filtered view of the latest updates.Does anyone have recommendations on how to generate a stable URL that always displays the latest content for the product updates? Or should I consider this a support issue?
Hi, how can I translate email invitations to a group to another language?
Basically, I’m putting together an ‘end of year’ review for each user, and I’d like to include a statistic like “You had x replies marked as the best answer in this year”.If I query the questions with the API, I can see when a question has a best answer ("bestAnswer": true) but I’m struggling to find a way to determine which answer that is or which user’s reply earned that best answer. The List/Fetch Replies endpoints don’t seem to return that info.Is there perhaps another method?Can the Unified Content query search for that? Or can the User API return a count of the best answers (“solved”: x) for a particular time period?Any suggestions appreciated. In case it’s of interest, here’s what I created so far. I can count best answers given, but not received:
Is there a way to shorten a KB article URL?
I’m not able to upload an MP4 file to my article. Is this a post holiday brain fog, or are there limitations I am not remembering. Its a small file, less than 2 minutes so i’m not sure what is up with me.
Has anyone created a modal pop up that allows users to select their user profile picture from a selection.Here is a mockup of what I would like to create. I have made it with HTML and CSS. So hoping I can get it to work in the community. Any ideas you clever people!!Thanks@tom.shaddock @olimarrio
Am I able to customize page visibility for access to the Ideas page, like I am able to do it for custom pages?
Hi Community! My event page is displaying ”past events” from 2 years ago and there is no clear way to switch this back to “upcoming events” in the admin panel. Does anyone have a fix to this? Thank you!
