Customer Communities (CC)

Has anyone built anything for the community and Claude cowork? I’m hoping to get some of my Asana tasks to automate creating posts in the community for me. 

Hi everyone, hope to get some help here since I’m not the most tech savvy Community Manager. My team is looking to export conversations from our Gainsight CC support community in live time. The reason is that our team wants to pull conversations so we can analyze trendy topics and questions from our community quickly and create content faster to serve our users. I’m not entirely sure what tool we’d use to house that information (discussions) but was wondering if this is something that could be done through API? I know there’s a zapier trigger and action that allows you to see conversations in Slack but was hoping we could maybe use some spreadsheet instead like Excel.Any help would be appreciated!

 Customer Communities March 2026 This month we're bringing you better ways to understand your community and put reporting on autopilot — plus the usual dose of community highlights and events worth your time. Less guesswork, more insight.Let’s dive in!😀 Review Subscription Data with New Out-of-the-Box Dashboards  We are exc

HI everyoneI often see additional questions being raised in the thread of an already answered question. This therefore won’t get picked up in my P2P resolution stats that I live and die by!!! Aside from manually moving the new question into a new one, any ideas on how to track this? How do you manage this?Thanks 

This morning I was trying to send an email campaign but was receiving the error. I re did the content of the email, sent other test campaigns and was still getting the same error. I had a thought about the name of the campaign and the email subject similarity.  They were identical. I changed the campaign name and it went straight away. Just putting out out there for any future users searching errors on email campaign.

Will the community be getting an MCP to connect with other systems soon?

Hi all,We currently have our sandbox and I’m wondering if there’s any way to automate adding content (particularly forum posts and replies) to do things like testing automations, integrations, and the AI moderation functionality. In my dream world, I’m able to create a dozen accounts and have them post a few times every day to then make sure everything is flowing as we expect. Thank you!

Having an API call to list/query all items in Moderation (Pending, Reported, Spam) would really help our teams’ workflow. Our team has several systems that we use within our organization.  To avoid having to periodically monitor each system for our daily tasks, we often create integrations between these systems and Slack.  This provides our team with a central location (Slack) to be notified about any action that is required in each system.We use FME (data integration platform) that leverages the Gainsight APIs for a variety of integrations with Gainsight, Slack and other systems.  I’d like to build a process where we can send a Slack notification to our team twice a day about how many items are currently in each moderation queue (Pending, Reported, Spam) using a simple API call rather than potentially having to setup a webhook and/or moderation tag.  This will save us from having to interrupt our work to log into Gainsight’s Control Home periodically to see if there’s

For the new Analytics Dashboards in the Gainsight CC product, can anyone tell me if the metric measuring “Topics Created” includes both Questions and Conversations?

Dear community,we frequently host webinars that are open (or semi-open) to the public, and I’ve noticed that many attendees join with AI note-taking tools alongside them. Since we already provide recordings, I’m not entirely sure what additional value these tools bring in this context.I’d love to get your perspective- how do you handle AI note-takers in your webinars? Do you have any guidelines or restrictions in place, or do you allow them without limitations?

Hi! My team is looking at making select pages in our customer community publicly viewable. These include user profiles, homepage, certain discussions, and events, all of which previously lived behind a login. The goal is more discoverability, showcasing the value of the community to prospects, etc., but there are concerns we want to address before we move forward.A few things I'm trying to figure out:Customer trust: we have always been a private, customers-only community, so our members posted in a space they assumed would always remain this way. How did you approach communicating this kind of change? We’re of course planning to offer to change any profiles or remove/edit discussions upon request before going live in a community post, maybe also an email. Any messaging that landed really well (or really poorly)?UX weirdness: When you have a mix of logged-in customers and anonymous public visitors on the same pages, things can ge

What are the best APIs for this? 

Hi everyone,I’m looking to refresh our community rank structure and could use some fresh eyes.Even though our community is active, very few members are leveling up to the mid-to-high tiers. Looking at our current setup (see attached), does anything stand out as a potential barrier to entry?If you’ve recently overhauled your ranks or found a "sweet spot" for point thresholds, I’d love to hear your thoughts or see how you've set yours up! 

Hi! We’ve noticed that since last week the formatting in private messages stopped working. Any links, bold text or spaces between paragraphs disappear after sending the message. Has anyone been experiencing the same?

I’m sharing a hidden group invite link to customers who haven’t registered in my community. The UX isn’t great as the person will be shown the ‘You dont have access to this page’ placeholder - not the most welcoming first impression!Any way I can change it so it displays our Community Homepage in the background instead?!Thanks  

Hello Community Experts, We would like to integrate with our Jira tool and also our Litmus training tool. Would really like to chat with folks who have gone through the configuration process. Jira- although there is a GS integration tool this is a pretty complex integration considering all of the  customization from most companies to adapt to their internal needs.  Litmus- there isn’t an OOTB integration at this time so would like to understand the level of work required for other teams to implement. Thank you for looking, Sara 

I'm trying to find a better way to manage our help center and onboarding materials. We’re pushing UI updates so quickly that our screenshots and video tutorials feel old within a few weeks, and it’s becoming impossible to keep up. Has anyone moved away from manual docs toward something more automated? I've been looking at using Supademo to build guides that actually follow your clicks through the app. I want to know if that's actually easy to manage long-term or if it’s just another thing that needs constant fixing. I'd love to hear how you guys keep your documentation accurate.

We are planning to allow customers to view and create zendesk tickets from community. Has anyone tried this? I am interested in impacts on customer engagement, experience and also ticket deflection. Thanks

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Hi! We would love to have a way to create a URL before publishing a post. This would allow us to share links to scheduled posts with colleagues and also include these links in other scheduled posts. Thank you!

Hey there,is it possible to customize the given URL for the knowledge base? As in our case, we gave it a german name, since that fits for our community, but it’s URL stil ends with “knowledge-base”. Therefore I was wondering, if it is possible to change it? Regards,Paul

I attempted to create a few new tags in one of my posts and the system gave me an error message but then I found one of the new tags when I went to post my follow up message. What is the tagging permission like here in the GS community- is it limited in the actual content or perhaps with only users under a certain points threshold? Thank you, Sara 

Is there a way to populate custom fields from Salesforce or another source? For example, we’re interested in creating a custom field for main point of contact for our customers and populating it for them, so the information is easily accessible and can be updated on a regular basis.