Customer Communities (CC)

Does anyone know how to change the link button in the community? Can this be done via control or is this custom .css? Thanks! Anthony

I would like to get an export into a csv of all of the content in our community. For example, what appears on this screen: Content > CONTENT TYPES > Articles (https://xxx.insided.com/article/overview) Is this possible? I don’t see anyway to download this report.

In our community I created a rank for banned users. So if your role is Banned Users, you get the rank of BANNED. It’s right near the top of the rankings, so it gets priority. For most users, it works fine: But, for other users, they get a lower ranking, even though their role is banned user: Am I missing anything obvious here?!

Hi there, We’ve added some custom links to our embeddable widget, but the “Ask the community” link seems to be an out-of-the-box option. Is there a hidden phrase that allows you to edit that specific language? The closest thing I’ve found is Module: forum // key: Ask your question (but that didn’t seem to work). Any ideas?

Hi all, Some of the buttons on our community are currently not rendering or appearing correctly: “Create topic” button in the upper right hand corner is missing its copy The “Show More Activity” under the Recent Discussions container is not appearing We haven’t made any changes to our community which could result in this. Similarly, I’ve checked a few other GS communities Miro, Zapier, and Calendly, as well as it seems this community, and seems like they're also experiencing the same thing (no copy on the create topic buttons/issues with buttons). The status page says everything is up and running -- my team’s already filed a ticket but any recc’s on troubleshooting in the meantime?

Why is the text from the “Create a topic” button - aswell as the text in the “Log in” button in the mega menu gone? I can see that it’s the case in the gainsight community aswell:

Hi Folks, We recently distributed a newsletter to a select group of customers through our email campaign. Although I can view the number of unsubscribes on the main dashboard, I need assistance in figuring out how to enable the option for customers to subscribe to our email updates. For instance, if a customer receives the newsletter, how can they opt to subscribe to future emails? I would greatly appreciate a detailed guide and a reference to a help center article. Thanks, Roy

Hi, what is the phrase key for save changes on profile page? Thanks :)

You know that in-between moment? After the big launch, the welcome posts, the first round of champions? That stretch where momentum slows, expectations rise, and you’re left asking: Now what? That’s where real community strategy lives. And that’s what the Community Track at Pulse 2025 is about. ​@RichardMillington is digging into how community can touch every part of the customer journey (not just support). Keyvan Sadigh (Lucid) will break down what scaling a hub really looks like (warts and wins included). @DannyPancratz is sharing what to focus on post-launch (when the hype fades). And ​@jillian.bejtlich (Calendly) is helping us turn community into a limitless knowledge engine. ALSO If you’ve ever felt like you’re carrying the vision alone or need a fresh lens, this space is for you. Share your "now what" strategies at Pulse during our dedicated networking events for community professionals. Here’s the link. Code PULSE-RALLY gets you a discount, in case that helps. Let’s share the mi

Hey! We are looking to integrate federated from an external source (Sharepoint) into our community. We have looked at the documentation here, shared by ​@Sebastian , but we are still missing some pieces of the puzzle :-) How can we deploy the external source's API requests to the community? Do we need to create a Gainsight connector?

I caught up with Jeni, Ditte and Manda, and in that conversation Jeni proposed a community managers zoom call to catch up and hear what we are all up too. Set it up!

Hi Gainsters https://communities.gainsight.com/data-catalog-connectors-313/how-to-connect-tableau-online-with-customer-communities-data-lake-through-bi-connector-22842 This guidance is written for someone setting up a Virtual Connection within Tableau Online. Are we able to set up a Virtual Connection to the S3 bucket in a self-hosted Tableau Server environment as well? Any specialized instructions for that? Also, can we set up an Athena connection within a Tableau Desktop workbook? thanks in advance.

API question as I couldn't find info in the documentation. Is there a way to get a list of ideas that is either filtered by ProductAreas or by public tags?

Hi folks, Having a hard time searching for this topic now that the community has merged with other products - but is there any capability in the Rest API to pull report data? We often do manual calculations each month / quarter for case deflection, and it would be nice to automate this in Power BI and Rest API. The rest API docs seem to only provide provisions to manage users and community content rather than extract report data though.

Hi all! I’m working on sending a newsletter to our community, which is spread across three main languages. However, we’ve encountered a limitation in Gainsight — it only allows us to use one country filter at a time when creating a segment. This makes it difficult to include or exclude users from multiple countries. For example, some users list their country as “Brazil” (in English), while others list it as “Brasil” (in Portuguese), and we can’t group them together in one segment. Is anyone here using Gainsight to send emails to users in different languages or across multiple countries? How are you handling this? Any workarounds or tips would be greatly appreciated! Thanks!

Hey we would like to hide those flags that are essentially referring to countries in the language button. Has anyone been able to remove/hide them, in a clean way 😄?

We are in the process of implementing SSO for employees, while maintaining username and password for customers. We’d like to assign a custom role for employees based on SSO or email domain. Salesforce is in our technology stack, but not Zapier. Customer SSO is not on our roadmap for the foreseeable future. I’ve been able to do this in other platforms with rules to assign roles, but don’t see the same option with this platform. How have others gone down this path?

Hi everyone, We’ve run into a strange issue on our customer community where tagging users with @mentions in posts doesn’t always work. Sometimes the name auto-fills as expected, but other times it either doesn’t show up at all or fails to notify the user that they’ve been mentioned. This has caused a bit of confusion, especially in threads where users are waiting on responses from teammates or CSMs but never know they've been tagged. I’ve checked the roles and permissions, and nothing seems out of place. Has anyone else experienced this behavior? Could it be browser-specific or something to do with notification settings?

When creating new articles with API, can I include images in the content? The API docs talk about only ‘featured images’ (thumbnails etc.), but what about actual images within the “normal” content?

Hey All - I’m updating custom roles and gamification to display employee titles by their name. All going fine … but images just stopped loading. Could be related? Or something else going on?

Hello, the following post lists points as a metric by which you can filter users from the User Overview. I don’t see this in my own instance, though. Is this actually supported?

Hey, I know how to get questions from a category, but is there a way to retrieve question from all categories under a section?

I'm experiencing an issue with my Gainsight Community website. Whenever I try to edit and publish any section (not just the mega menu), I receive the error: "No entry or class found for 'Module'". The developer console also logs this error with encoded characters. Could you help me understand why this is happening and how to fix it?

Hi! For some reason i cannot publish changes i make when in “Edit layout” mode. I have tried different browsers and computers. I have a topic banner that acts as a “Current outage” message that i really need to remove asap. I have started a ticket to the support, but no reply yet. Does anybody else have the same problem?