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a.slyusar
a.slyusar
Contributor ⭐️⭐️⭐️⭐️
Mar 25, 2020 12:56 PM UTC
Solved

Login or password is invalid

Hi, 

my colleage have a problem with log in, Username - Alena.Bondarenko.

She cannot log in with her existing username and password. Also, a password reset email does not come.

Can you check, pls.

    Cristina
    CristinaAnswer
    Helper ⭐️⭐️⭐️
    Mar 25, 2020 3:48 PM UTC

    Hi @a.slyusar! In our logs I don’t see a password reset email being sent out, so I would like to ask you to check with your colleague if she used the same email address as the one linked to her account. To be able to share more details on this, I would kindly ask you to send an email to support@insided.com.

    Thank you!  

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    1 reply

    Cristina
    CristinaAnswer
    Helper ⭐️⭐️⭐️
    Mar 25, 2020 3:48 PM UTC

    Hi @a.slyusar! In our logs I don’t see a password reset email being sent out, so I would like to ask you to check with your colleague if she used the same email address as the one linked to her account. To be able to share more details on this, I would kindly ask you to send an email to support@insided.com.

    Thank you!  

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