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Kenna
Kenna
Contributor ⭐️
May 17, 2022
Solved

Roles & Responsibilities for cross functional partners

  • May 17, 2022
  • 1 reply
  • 48 views

Hi there! We’re wrapping up implementation with InSided, and as our Community Team is quite new and very learn, we’re thinking about how we can leverage our cross-functional partners (i.e. Product, Customer Success, etc.). Curious if anyone wants to share:

 

  1. Which other teams/roles are involved in your community in some way (i.e. Customer Success Managers, Product Managers, etc.)
  2. How those folks engage with your community/community members 
Best answer by Alistair FIeld

Hi @Kenna 

Interesting topic. 

I would say we get this question quite frequently and are in the process of putting together a guide / insight into what we see happening.

Who should own the community is also a wide scope topic of discussion.

 

What I can say is that all of the teams you have mentioned have a role to play.

  • Product Teams > Ideation & Knowledge Base
  • Support Teams > Knowledge Base & Answering Customer questions
  • Marketing > Events & Discussion (product and industry)
  • CS Team > Knowledge Base & Discussion and Learning via the community

This all contributes to the transparency and growth of the community as well as the product.

1 reply

Alistair FIeld
Alistair FIeldAnswer
Expert ⭐️
May 20, 2022

Hi @Kenna 

Interesting topic. 

I would say we get this question quite frequently and are in the process of putting together a guide / insight into what we see happening.

Who should own the community is also a wide scope topic of discussion.

 

What I can say is that all of the teams you have mentioned have a role to play.

  • Product Teams > Ideation & Knowledge Base
  • Support Teams > Knowledge Base & Answering Customer questions
  • Marketing > Events & Discussion (product and industry)
  • CS Team > Knowledge Base & Discussion and Learning via the community

This all contributes to the transparency and growth of the community as well as the product.

The needs of the many, outweigh the needs of the few. 🖖
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