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puna
puna
Helper ⭐️
February 20, 2019
Solved

Ability to add audio files (ex: mp4 or m4a) as attachments in Timeline

  • February 20, 2019
  • 2 replies
  • 113 views
Hi,

Our CSMs often record calls and have asked if it's possible to attach these to Timeline. I see that .jpg,.jpg,.gif,.png, bmp, pdf, doc, docx, txt, ppt, pptx, xls, xlsx are available file formats. Is there a plan to add mp4 or m4a on the roadmap? I understand there may be an issue with file size (currently at 30 MBs if IIRC) but it'd still be beneficial to be able to upload the smaller files for recordkeeping.

Thanks!

Best answer by puna
Hi Dan,

Thanks for the comment!

We use Zoom typically and I do see the option to share a link to the recording so thanks for that! I'll pass this along to the team.

2 replies

dan_ahrens
dan_ahrens
Expert ⭐️⭐️⭐️
February 22, 2019
Hi Puna,

What system/tool does your team use to record calls? The reason I ask is that most of the online recording tools I've seen allow you to either download the file or share a link to the recording (stored in the cloud).

Could you simply paste the link to the recording in the Timeline entry? This would reduce storage capacity concerns in cases where the recording is large or when you might have other documents that you would also want to attach.

VP of Customer Success at Forcepoint
    puna
    punaAuthorAnswer
    Helper ⭐️
    February 22, 2019
    Hi Dan,

    Thanks for the comment!

    We use Zoom typically and I do see the option to share a link to the recording so thanks for that! I'll pass this along to the team.

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