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mmorano
Contributor ⭐️
Jan 18, 2021 1:17 PM UTC
Solved

Access to Gainsight Dashboards

I have been sharing links to dashboards with members of my organization but it seems that the only way for them to view the dashboards is if they are granted Super Admin status.

Is there an alternate way to allow users to view the dashboards but not have access to edit?  They are currently on full licenses. 

    rakesh
    rakeshAnswer
    Lets put your data to work!
    Mar 17, 2021 9:00 AM UTC

    @mmorano 

    As Gunjan mentioned, you have to give the user permission to view the dashboard too after sharing it as a link. If this is not working, I recommend reaching out to the support team.

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    7 replies

    gunjanm
    gunjanm
    Expert ⭐️
    Jan 18, 2021 4:34 PM UTC

    @mmorano make sure the Dashboard Permissions are Public so that other team members who are not admins can view it! https://support.gainsight.com/Gainsight_NXT/Reports_and_Dashboards/Admin_Guides/Dashboard_Permissions#Dashboard_Permissions_(Single_Dashboard)

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    Gunjan
      mmoranoAuthor
      Contributor ⭐️
      Jan 18, 2021 11:04 PM UTC

      Hi @gunjanm , 

      This makes sense but our stakeholder could not view anything after logging in.  He had a 404 page and couldn’t access the platform including the side menu.  

      Thanks,

      Melissa

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      gunjanm
      gunjanm
      Expert ⭐️
      Jan 18, 2021 11:15 PM UTC

      @mmorano do their permissions include the Home permission? The very first one under the Navigation section (in NXT). 

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      Gunjan
      sai_ram
      sai_ram
      Expert ⭐️⭐️
      Jan 21, 2021 8:02 AM UTC

      @mmorano did the comments posted by @gunjanm helped? Please let us know if you need any help.

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        sai_ram
        sai_ram
        Expert ⭐️⭐️
        Feb 12, 2021 7:00 AM UTC

        @mmorano We need your inputs.  

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        Nalin
        Contributor ⭐️⭐️⭐️
        Feb 23, 2021 1:56 PM UTC

        Hi @gunjanm , 

        This makes sense but our stakeholder could not view anything after logging in.  He had a 404 page and couldn’t access the platform including the side menu.  

        Thanks,

        Melissa

        Do these stake Holder only see Timeline? It could be that they just have view licenses. You can check the below for sharing the Dashboard with View users.

         

        https://support.gainsight.com/Gainsight_NXT/Reports_and_Dashboards/User_Guides/Share_Dashboards

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          rakesh
          Gainsight Employee ⭐️
          rakeshAnswer
          Lets put your data to work!
          Mar 17, 2021 9:00 AM UTC

          @mmorano 

          As Gunjan mentioned, you have to give the user permission to view the dashboard too after sharing it as a link. If this is not working, I recommend reaching out to the support team.

          Translate
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