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colettegoode
colettegoode
Contributor ⭐️⭐️⭐️
Sep 11, 2019 10:37 AM UTC
Question

Add account name to email when tagged in a timeline comment

Currently when you receive a notification that you have been tagged on the timeline the email does not include the account or relationship name. Is it possible to include the account and relationship name in the email notification?

    2 replies

    sandeep_kumar
    Gainsight Employee ⭐️
    sandeep_kumar
    Gainsight Employee ⭐️
    Sep 11, 2019 7:12 PM UTC
    We do add Account/Relationship name in the notification body. If you are refering to email subject then yes we are not adding Account/Relationship name there. You can check below image [Account10 is the Account name]





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      adil.malik
      Contributor ⭐️⭐️
      Feb 18, 2022 8:28 PM UTC

      @sandeep_kumar - Is there a way to add other fields in these notifications?

      For example, we can in email templates by using a token. 

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