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Is there is any possibility to change the settings to allow the CSM's to upload/attach .csv and/or .csv UTF-8 file types to timeline activities?
this would be super helpful as our CSMs work with these file types all the time.
Same here, I have an open Enhancement Request for precisely this from our user community!
A user is able to attach (at this time) .jpg, .jpg, .gif, .png, .bmp, .pdf, .doc, .docx, .txt, .ppt, .pptx, .xls, .xlsx, .csv type files on a Timeline entry.  And there are hundreds of additional request for other formats - such as emails or audio file extensions.  There is a size limit - around 25MB if I'm not mistaken.  This may have been recently raised as well - I can't find the post at the moment.

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