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varun
varun
Contributor ⭐️
Sep 11, 2018 7:04 PM UTC
Question

Adding attachments to Timeline activities

Is there is any possibility to change the settings to allow the CSM's to upload/attach .csv and/or .csv UTF-8 file types to timeline activities?

    3 replies

    travis_brault
    travis_brault
    Contributor ⭐️
    Sep 11, 2018 7:28 PM UTC
    this would be super helpful as our CSMs work with these file types all the time.
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    keith_mattes
    keith_mattes
    Helper ⭐️⭐️
    Oct 16, 2018 7:23 PM UTC
    Same here, I have an open Enhancement Request for precisely this from our user community!
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    Sr. Customer Success Operations Analyst/Gainsight Admin/Data Nerd
    sagan_sherlin
    sagan_sherlin
    Helper ⭐️⭐️
    Oct 16, 2018 7:43 PM UTC
    A user is able to attach (at this time) .jpg, .jpg, .gif, .png, .bmp, .pdf, .doc, .docx, .txt, .ppt, .pptx, .xls, .xlsx, .csv type files on a Timeline entry.  And there are hundreds of additional request for other formats - such as emails or audio file extensions.  There is a size limit - around 25MB if I'm not mistaken.  This may have been recently raised as well - I can't find the post at the moment.
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