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miguel_rodriguez
miguel_rodriguez
Contributor ⭐️⭐️
October 31, 2017
Solved

advanced outreach csv template broken

I'm trying to download the provided csv template in order to add a test email to an advanced outreach I'm testing, and the csv does not appear to be configured correctly.

I'm attaching two images - one of the fail and one of the error.

    dan_ahrens
    dan_ahrensAnswer
    Expert ⭐️⭐️⭐️
    October 31, 2017
    Hi Miguel, sorry that you're having issues.

    I tested this in a demo org and didn't see the same issue that you are experiencing. I'd recommend that you shoot an email to support@gainsight.com and get a tech to work with you one on one to troubleshoot this issue. Might be a local environment related root cause.
    VP of Customer Success at Forcepoint
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    1 reply

    dan_ahrens
    dan_ahrensAnswer
    Expert ⭐️⭐️⭐️
    October 31, 2017
    Hi Miguel, sorry that you're having issues.

    I tested this in a demo org and didn't see the same issue that you are experiencing. I'd recommend that you shoot an email to support@gainsight.com and get a tech to work with you one on one to troubleshoot this issue. Might be a local environment related root cause.
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    VP of Customer Success at Forcepoint
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