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advanced outreach csv template broken

  • October 31, 2017
  • 1 reply
  • 21 views

miguel_rodriguez
I'm trying to download the provided csv template in order to add a test email to an advanced outreach I'm testing, and the csv does not appear to be configured correctly.

I'm attaching two images - one of the fail and one of the error.

Best answer by dan_ahrens

Hi Miguel, sorry that you're having issues.

I tested this in a demo org and didn't see the same issue that you are experiencing. I'd recommend that you shoot an email to support@gainsight.com and get a tech to work with you one on one to troubleshoot this issue. Might be a local environment related root cause.

1 reply

dan_ahrens
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  • Answer
  • October 31, 2017
Hi Miguel, sorry that you're having issues.

I tested this in a demo org and didn't see the same issue that you are experiencing. I'd recommend that you shoot an email to support@gainsight.com and get a tech to work with you one on one to troubleshoot this issue. Might be a local environment related root cause.