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niki_olmstead
niki_olmstead
Contributor ⭐️⭐️⭐️
April 6, 2020
Solved

AO Emails Glossary Clarification

  • April 6, 2020
  • 2 replies
  • 120 views

In reporting on a recent program, I’ve used the “email send” field located in the AO Emails object. The object glossary describes this field as a “flag that indicates whether a specific email is sent to the participants in a Program”. This doesn’t help me understand it any better. I’m hoping that there’s an explanation that’s a little more clear out there. For example, I have a report that is filtered down to one Program where some Email Send = true and some are = False. Can someone help me understand what this flag is telling me?

Best answer by rakesh_lingala

Hello @niki_olmstead,

 

I’ve updated the description for the ‘Send Email’ field in the ‘AO Email Object’ in the following article, as suggested by PM:

https://support.gainsight.com/SFDC_Edition/Administration_and_Permissions/General_Administration/Gainsight_Object_Glossary_(All)#AO_Emails_(Program_Emails)_Object

Basically, the Flag here indicates whether the Email was sent to the participant or not. If the flag is True then the email is sent successfully to the participant and vice versa. 

Thanks!

2 replies

lila_meyer
lila_meyer
Gainsight Employee ⭐️⭐️⭐️
April 6, 2020

Adding @rakesh_lingala to follow for doc update as needed. 

Lila Krutel, Dir. Global Education Services
R
rakesh_lingalaAnswer
Helper ⭐️⭐️⭐️
April 22, 2020

Hello @niki_olmstead,

 

I’ve updated the description for the ‘Send Email’ field in the ‘AO Email Object’ in the following article, as suggested by PM:

https://support.gainsight.com/SFDC_Edition/Administration_and_Permissions/General_Administration/Gainsight_Object_Glossary_(All)#AO_Emails_(Program_Emails)_Object

Basically, the Flag here indicates whether the Email was sent to the participant or not. If the flag is True then the email is sent successfully to the participant and vice versa. 

Thanks!

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