It looks to me like the managed ASV field on Customer Info is being calculated from managed MRR field, and I really wish it wasn't– it causes rounding errors that are throwing off rules where I have filters in place for ASV above or below a given threshold.
Example:
I have a customer with 1 annual contract of $10K. I would assume the value in the ASV field would be $10,000.00. But when I look at the Customer Info record for this customer, the ASV value is $9,999.96... huh? :
Since it's a managed field, I can see for sure what's happening (or at least I don't know how to). But I think what's going on is the $10K contract value is being divided by 12 to get an MRR of $833.33 and then multiplied by 12 to get an ASV of $9,999.96.
Only noticed this once our CSMs started asking why they weren't getting CTAs for particular accounts that were right at the set threshold (rule filter is set to ASV ≥ 10,000 for the example above).
Is there any way to have ASV just be the actual value of annual contracts and not be derived from MRR?
I know there's lot plenty of ways to get around this– changing filters to extend to pennies, or adding an additional calculated field that rounds the ASV value, but using the ASV field as is without updating reports and rules where an ASV field is included would be much preferred.
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