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Question

Attaching a Large File in JO

  • July 14, 2023
  • 4 replies
  • 42 views

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  • Contributor ⭐️⭐️⭐️⭐️⭐️

Hi there!

How can I attach a large file in JO?  I am trying to create a template for one of my programs, but it says the file is too large.

Thoughts?

Thanks!

~Melissa

4 replies

john_apple
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  • Expert ⭐️
  • July 14, 2023

The limit is 20MB total with a file size limit of 2 MB (according to documentation). I think for larger files, you could consider hosting it in an accessible location and sharing the link. We’ve done this for some files and maintained the file in Highspot but it could be in Box, Dropbox, etc. It is somewhat easier to update with a web location rather than having to re-attach to email templates when there is a change.


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  • Author
  • Contributor ⭐️⭐️⭐️⭐️⭐️
  • July 17, 2023

Thank you @john_apple !!


matthew_lind
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  • VIP ⭐️⭐️⭐️⭐️⭐️
  • July 17, 2023

Ditto to @john_apple’s suggestion.

I also suspect emails with large attachments could be marked as spam more often than emails without large attachments. To maximize your deliverability and to maintain maximum flexibility as assets change, I also favor the linking solution over the “large attachment” solution.


  • Helper ⭐️
  • October 17, 2023

Dropping that file as an Excel CSV file in the S3 bucket should help in this use case