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Contributor ⭐️⭐️⭐️⭐️⭐️
Jul 14, 2023 1:39 PM UTC
Question

Attaching a Large File in JO

Hi there!

How can I attach a large file in JO?  I am trying to create a template for one of my programs, but it says the file is too large.

Thoughts?

Thanks!

~Melissa

4 replies

john_apple
Expert ⭐️
Jul 14, 2023 1:51 PM UTC

The limit is 20MB total with a file size limit of 2 MB (according to documentation). I think for larger files, you could consider hosting it in an accessible location and sharing the link. We’ve done this for some files and maintained the file in Highspot but it could be in Box, Dropbox, etc. It is somewhat easier to update with a web location rather than having to re-attach to email templates when there is a change.

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MelissaCAuthor
Contributor ⭐️⭐️⭐️⭐️⭐️
Jul 17, 2023 1:28 PM UTC

Thank you @john_apple !!

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matthew_lind
VIP ⭐️⭐️⭐️⭐️⭐️
Jul 17, 2023 10:15 PM UTC

Ditto to @john_apple’s suggestion.

I also suspect emails with large attachments could be marked as spam more often than emails without large attachments. To maximize your deliverability and to maintain maximum flexibility as assets change, I also favor the linking solution over the “large attachment” solution.

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Making people their best....currently disguised as a CS Ops Architect. How can I contribute to your success?
Helper ⭐️
Oct 17, 2023 9:36 AM UTC

Dropping that file as an Excel CSV file in the S3 bucket should help in this use case

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Saif Ali