ATTN Community: Give us your survey feedback!

Bumping this to the top for more visibility! 

Hi there @dan_ahrens  @sai_ram ! My manager and I were reviewing our customer satisfaction survey. He noticed that the “ranking” type of question is not numbered. Instead there are icons for the respondent to click and drag to the appropiate slot. Is it possible for my manager and I to get on a quick call to further discuss?

Thanks so much!

Hi @jaw - you should be able to reach out to your Gainsight Client Outcomes Manager to get some help with your survey use case needs. If you need help with contacting your Gainsight COM, feel free to send me a Private Message. 

It would be great if there was a way to pull data across all surveys easily. For instance, pulling all comment fields into one giant report to review feedback and trends across all surveys.

HI @shannon - we actually have that capability today! It’s a module called CX Center and is powered by AI developed in house and with partnership with IBM Watson. You can read more about it here:

https://www.gainsight.com/resource/understand-and-improve-your-b2b-customer-experience-with-cx-center/

https://support.gainsight.com/Gainsight_NXT/CX_Center/About/CX_Center_Overview