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dan_ahrens
dan_ahrens
Expert ⭐️⭐️⭐️
May 14, 2020 3:01 AM UTC

ATTN Community: Give us your survey feedback!

Hi Community - we are interested in your feedback on Gainsight Surveys and where we can improve the product feature. Can you please take a minute to take this quick survey and let us know what you think about Gainsight Survey?

https://gainsightsurvey.gainsightcloud.com/v1/sites/standardsurvey/SurveyResponse?at=1I0025DXE6KKG8JCV1N1DY1ONDG6CCQ6KNXH

 

Thanks so very much!

    5 replies

    sai_ram
    sai_ram
    Expert ⭐️⭐️
    Jun 6, 2020 2:42 PM UTC

    Bumping this to the top for more visibility! 

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    jaw
    jaw
    Contributor ⭐️⭐️⭐️⭐️⭐️
    Nov 10, 2020 8:01 PM UTC

    Hi there @dan_ahrens  @sai_ram ! My manager and I were reviewing our customer satisfaction survey. He noticed that the “ranking” type of question is not numbered. Instead there are icons for the respondent to click and drag to the appropiate slot. Is it possible for my manager and I to get on a quick call to further discuss?

     

    Thanks so much!

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      dan_ahrens
      dan_ahrensAuthor
      Expert ⭐️⭐️⭐️
      Nov 10, 2020 9:09 PM UTC

      Hi @jaw - you should be able to reach out to your Gainsight Client Outcomes Manager to get some help with your survey use case needs. If you need help with contacting your Gainsight COM, feel free to send me a Private Message. 

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      VP of Customer Success at Forcepoint
      shannon
      shannon
      Contributor ⭐️⭐️⭐️⭐️
      Mar 15, 2021 1:24 PM UTC

      It would be great if there was a way to pull data across all surveys easily. For instance, pulling all comment fields into one giant report to review feedback and trends across all surveys.

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        dan_ahrens
        dan_ahrensAuthor
        Expert ⭐️⭐️⭐️
        Mar 16, 2021 5:59 PM UTC

        HI @shannon - we actually have that capability today! It’s a module called CX Center and is powered by AI developed in house and with partnership with IBM Watson. You can read more about it here:

        https://www.gainsight.com/resource/understand-and-improve-your-b2b-customer-experience-with-cx-center/

        https://support.gainsight.com/Gainsight_NXT/CX_Center/About/CX_Center_Overview

         

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        VP of Customer Success at Forcepoint
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