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kelly
kelly
Helper ⭐️⭐️⭐️
February 3, 2021
Solved

Be able to flatten a survey before receiving a response

  • February 3, 2021
  • 3 replies
  • 123 views

I have two programs - one survey, one email chain. The email chain participant query will be built off the survey object - however I can’t build the query for the email program because the object is not available until a response is recorded.

So now I have to run a live program to a test address to submit a live survey response that will then need to be deleted from the responses, just so that I can have that object available to query.

Why is this type of power taken out of the hands of the admin - why can’t an admin flatten a survey themselves? 

    Best answer by john_apple

    If you do a “Reset Flattening” (little arrow circle icon next to the blue filter) from the Analyze tab, it will generate the flattened object even if you have no responses yet.

     

     

    3 replies

    john_apple
    john_appleAnswer
    Expert ⭐️
    February 3, 2021

    If you do a “Reset Flattening” (little arrow circle icon next to the blue filter) from the Analyze tab, it will generate the flattened object even if you have no responses yet.

     

     

      kelly
      kellyAuthor
      Helper ⭐️⭐️⭐️
      February 4, 2021

      I did press that icon but it didn’t create it, I’ll try again tomorrow. 

        heather_hansen
        heather_hansen
        VIP ⭐️⭐️⭐️⭐️⭐️
        February 4, 2021

        If you do a “Reset Flattening” (little arrow circle icon next to the blue filter) from the Analyze tab, it will generate the flattened object even if you have no responses yet.

         

         

        **Mind blown**

        I had no idea!  This will definitely make my life easier come NPS time.  Thanks, @john_apple!

        I do agree with @kelly.  It would be nice if creating and activating the survey automatically created the flattened object.

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