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Chelsea.holfield
Contributor ⭐️⭐️⭐️⭐️
January 11, 2021
Solved

Can I hide "attached" images to email recipient from Journey Orchestrator?

  • January 11, 2021
  • 9 replies
  • 167 views

We have an image heavy email we are sending through Journey Orchestrator and when the email is received it has all the images attached at the bottom of the email. I know this is standard for emails in general but I was wondering if anyone has ever hidden these in Journey Orchestrator or knows any way to include them without it adding them as an attachment to the email that is sent. 

Best answer by keith_mattes

We don’t have this  use-case and I have not tested this solution, but could it be possible to use links to hosted images and embed that instead of the actual images themselves? 

9 replies

sai_ram
Expert ⭐️⭐️
January 12, 2021

@Chelsea.holfield Thank you for submitting your query here! I will let you know the possibilities. 

@gunjanm, @jean.nairon, @keith_mattes @kelly  and @andreammelde do you know the possibilities ?

kelly
Helper ⭐️⭐️⭐️
January 12, 2021

Is this a text based email or a designed HTML email?

keith_mattes
Helper ⭐️⭐️
January 12, 2021

We don’t have this  use-case and I have not tested this solution, but could it be possible to use links to hosted images and embed that instead of the actual images themselves? 

Sr. Customer Success Operations Analyst/Gainsight Admin/Data Nerd
andreammelde
Helper ⭐️⭐️
January 12, 2021

We use a heavy image based but when we do it is a designed HTML

 

@mglarocca  does this more - he might have some more details. Most of the emails I create do not have images

Andrea Carroll
gunjanm
Expert ⭐️
January 13, 2021

We don’t have this  use-case and I have not tested this solution, but could it be possible to use links to hosted images and embed that instead of the actual images themselves? 

I believe this should do the trick

Gunjan
Chelsea.holfield
Contributor ⭐️⭐️⭐️⭐️
January 25, 2021

Thanks for the help. So if these images are just screenshots or snips from an image we have internally, I would need to first put them to a hosted site and then use that link to add to the HTML version? @gunjanm  @keith_mattes 

gunjanm
Expert ⭐️
January 26, 2021

@Chelsea.holfield yes exactly. I haven’t directly tested it myself either but it makes sense based on what I have experienced. 

  
End Proctoring-
 
Gunjan
Expert ⭐️
March 4, 2021

Hello @Chelsea.holfield 

Did above suggestions address your requirement? 

Chelsea.holfield
Contributor ⭐️⭐️⭐️⭐️
March 4, 2021

@chethana Unfortunately I haven’t gotten the chance to try it yet. I will post here once I have! Thanks