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Chelsea.holfield
Chelsea.holfield
Contributor ⭐️⭐️⭐️⭐️
Jan 11, 2021 7:23 PM UTC
Solved

Can I hide "attached" images to email recipient from Journey Orchestrator?

We have an image heavy email we are sending through Journey Orchestrator and when the email is received it has all the images attached at the bottom of the email. I know this is standard for emails in general but I was wondering if anyone has ever hidden these in Journey Orchestrator or knows any way to include them without it adding them as an attachment to the email that is sent. 

    keith_mattes
    keith_mattesAnswer
    Helper ⭐️⭐️
    Jan 12, 2021 5:37 PM UTC

    We don’t have this  use-case and I have not tested this solution, but could it be possible to use links to hosted images and embed that instead of the actual images themselves? 

    Sr. Customer Success Operations Analyst/Gainsight Admin/Data Nerd
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    9 replies

    sai_ram
    sai_ram
    Expert ⭐️⭐️
    Jan 12, 2021 5:07 PM UTC

    @Chelsea.holfield Thank you for submitting your query here! I will let you know the possibilities. 

    @gunjanm, @jean.nairon, @keith_mattes @kelly  and @andreammelde do you know the possibilities ?

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    kelly
    kelly
    Helper ⭐️⭐️⭐️
    Jan 12, 2021 5:14 PM UTC

    Is this a text based email or a designed HTML email?

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      keith_mattes
      keith_mattesAnswer
      Helper ⭐️⭐️
      Jan 12, 2021 5:37 PM UTC

      We don’t have this  use-case and I have not tested this solution, but could it be possible to use links to hosted images and embed that instead of the actual images themselves? 

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      Sr. Customer Success Operations Analyst/Gainsight Admin/Data Nerd
        andreammelde
        andreammelde
        Helper ⭐️⭐️
        Jan 12, 2021 5:46 PM UTC

        We use a heavy image based but when we do it is a designed HTML

         

        @mglarocca  does this more - he might have some more details. Most of the emails I create do not have images

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        Andrea Carroll
          gunjanm
          gunjanm
          Expert ⭐️
          Jan 13, 2021 2:22 AM UTC

          We don’t have this  use-case and I have not tested this solution, but could it be possible to use links to hosted images and embed that instead of the actual images themselves? 

          I believe this should do the trick

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          Gunjan
            Chelsea.holfield
            Chelsea.holfieldAuthor
            Contributor ⭐️⭐️⭐️⭐️
            Jan 25, 2021 4:17 PM UTC

            Thanks for the help. So if these images are just screenshots or snips from an image we have internally, I would need to first put them to a hosted site and then use that link to add to the HTML version? @gunjanm  @keith_mattes 

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            gunjanm
            gunjanm
            Expert ⭐️
            Jan 26, 2021 3:36 AM UTC

            @Chelsea.holfield yes exactly. I haven’t directly tested it myself either but it makes sense based on what I have experienced. 

              
            End Proctoring-
             
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            Gunjan
              chethana
              Expert ⭐️
              Mar 4, 2021 4:20 PM UTC

              Hello @Chelsea.holfield 

              Did above suggestions address your requirement? 

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                Chelsea.holfield
                Chelsea.holfieldAuthor
                Contributor ⭐️⭐️⭐️⭐️
                Mar 4, 2021 6:17 PM UTC

                @chethana Unfortunately I haven’t gotten the chance to try it yet. I will post here once I have! Thanks 

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