Hello Team,
There are scenarios when the participant is getting dropped for various reasons but an email was sent.
If the participant responds to that survey, it is tracked in Survey objects but not in AO related objects especially with Responded field.
This creates lot of confusions when the customers are comparing the data from Survey and AO related objects.
Can we have same data in both Survey and AO related objects.
Thanks & Regards,
Srikanth
Hello
Since participants have already received the survey when they respond to the survey we should still store the response we should not ignore that. We cannot track that response back in JO as participant is dropped.My recommendation is we should not ignore the response from participant.
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