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Gainsight Employee ⭐️
Srikanth
Gainsight Employee ⭐️
May 11, 2021
Solved

Can we make Survey and AO Analytics have same data with respect to dropped participants?

  • May 11, 2021
  • 2 replies
  • 28 views

Hello Team,

There are scenarios when the participant is getting dropped for various reasons but an email was sent.

If the participant responds to that survey, it is tracked in Survey objects but not in AO related objects especially with Responded field.

This creates lot of confusions when the customers are comparing the data from Survey and AO related objects.
Can we have same data in both Survey and AO related objects.

 

Thanks & Regards,

Srikanth

Best answer by chethana

Hello @Srikanth 

Since participants have already received the survey when they respond to the survey we should still store the response we should not ignore that. We cannot track that response back in JO as participant is dropped.My recommendation is we should not ignore the response from participant.

2 replies

sai_ram
sai_ram
Expert ⭐️⭐️
May 11, 2021

@Srikanth thank you for sharing the scenario here. I will check the possibility and get back to you.

C
chethanaAnswer
Expert ⭐️
May 27, 2021

Hello @Srikanth 

Since participants have already received the survey when they respond to the survey we should still store the response we should not ignore that. We cannot track that response back in JO as participant is dropped.My recommendation is we should not ignore the response from participant.

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