Skip to main content

I just had a test program fail to publish (even though it appears as active) because tokens in the inactive Reminder email step were not mapped.

This was a cloned program, the original program did use the reminder email but the copy does not have a reminder email, so I attempted to move to ‘Select’ so no template is selected however the system does not allow for this. It’s not a delete-able step, and can’t be reverted. So I picked the same template as email 1 and remapped the tokens - and kept the step inactive

There should be a way to deselect a template from inactive steps so as to avoid errors in publishing and irrelevant token mapping.

Happened to me this week too!  If that step in inactive, it shouldn’t use that as a consideration for publishing.


Reply