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Contributor ⭐️
April 11, 2019
Solved

Cannot get past configure email to configure in Journey Orchestrator

  • April 11, 2019
  • 3 replies
  • 42 views
Trying to schedule a simple report using the orchestrator and it wont let me get past the configure email button. There are 3 buttons grayed out in the bottom. Not sure why?



Best answer by ashish_ahuja
Hi Vinod,

It looks like you don't have execute permissions for Outreaches. Once the execute permissions are enabled for your username, the buttons should be enabled and you should be able to run them.

Since you have create access; for now, you are only able to configure and save the current state of the outreach.

3 replies

ashish_ahuja
Helper ⭐️⭐️⭐️
April 12, 2019
Hi Vinod,

It looks like you don't have execute permissions for Outreaches. Once the execute permissions are enabled for your username, the buttons should be enabled and you should be able to run them.

Since you have create access; for now, you are only able to configure and save the current state of the outreach.

vkasturiAuthor
Contributor ⭐️
April 12, 2019
Thanks. It is not very obvious.

dan_ahrens
Expert ⭐️⭐️⭐️
April 12, 2019
@abhishek_sivaraman - feedback on usability.

VP of Customer Success at Forcepoint