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Contributor ⭐️
Apr 11, 2019 10:04 PM UTC
Solved

Cannot get past configure email to configure in Journey Orchestrator

Trying to schedule a simple report using the orchestrator and it wont let me get past the configure email button. There are 3 buttons grayed out in the bottom. Not sure why?



ashish_ahuja
Helper ⭐️⭐️⭐️
Apr 12, 2019 3:09 PM UTC
Hi Vinod,

It looks like you don't have execute permissions for Outreaches. Once the execute permissions are enabled for your username, the buttons should be enabled and you should be able to run them.

Since you have create access; for now, you are only able to configure and save the current state of the outreach.

3 replies

ashish_ahuja
Helper ⭐️⭐️⭐️
Apr 12, 2019 3:09 PM UTC
Hi Vinod,

It looks like you don't have execute permissions for Outreaches. Once the execute permissions are enabled for your username, the buttons should be enabled and you should be able to run them.

Since you have create access; for now, you are only able to configure and save the current state of the outreach.

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vkasturiAuthor
Contributor ⭐️
Apr 12, 2019 3:44 PM UTC
Thanks. It is not very obvious.

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dan_ahrens
Expert ⭐️⭐️⭐️
Apr 12, 2019 7:11 PM UTC
@abhishek_sivaraman - feedback on usability.

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VP of Customer Success at Forcepoint