Question
Closing CTA Tasks from Rules
We are working through setting up a few playbooks for our teams. There are a few tasks in each playbook we would like to have closed if certain tags appear on a Zendesk ticket. Because of our Zendesk data is in MDA, I'm struggling to get the rules written correctly to close a specific task based on the criteria.
Is it possible to close CTA Tasks from Rules or can we only close CTAs from rules?
Is it possible to close CTA Tasks from Rules or can we only close CTAs from rules?