We are working through setting up a few playbooks for our teams. There are a few tasks in each playbook we would like to have closed if certain tags appear on a Zendesk ticket. Because of our Zendesk data is in MDA, I'm struggling to get the rules written correctly to close a specific task based on the criteria.
Is it possible to close CTA Tasks from Rules or can we only close CTAs from rules?
Closing CTA Tasks from Rules
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