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jaw
Contributor ⭐️⭐️⭐️⭐️⭐️
Oct 30, 2018 1:25 PM UTC
Solved

Conditional Wait in Journey Orchestrator

Hi,

I sent out a CSAT survey on October 9th using Journey Orchestrator and I thought a reminder email would be sent out today.

I set the conditional wait as after 21 days a reminder email will be sent and The recipient's response to survey will not be considered After 90 days from Survey Email.

Is there a way to see if a reminder email was sent?

I am wondering if I configured and understood how conditional wait works.

Any feedback will be greatly appreciated!

Thanks,

Jasmine

sai_ram
sai_ramAnswer
Expert ⭐️⭐️
Dec 4, 2018 10:26 AM UTC
Hi Jasmine,

Please follow this.gif (http://g.recordit.co/7o4iFiB0Fp.gif), you will can easily understand the snapshot behavior.

3 replies

elisa_pelegrina
Helper ⭐️
Nov 15, 2018 5:58 PM UTC
You should be able to see the follow-up emails that were sent in the Program Analytics.

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jaw
jawAuthor
Contributor ⭐️⭐️⭐️⭐️⭐️
Nov 15, 2018 7:42 PM UTC
Thank you!

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sai_ram
sai_ramAnswer
Expert ⭐️⭐️
Dec 4, 2018 10:26 AM UTC
Hi Jasmine,

Please follow this.gif (http://g.recordit.co/7o4iFiB0Fp.gif), you will can easily understand the snapshot behavior.

Translate