Hi,
I sent out a CSAT survey on October 9th using Journey Orchestrator and I thought a reminder email would be sent out today.
I set the conditional wait as after 21 days a reminder email will be sent and The recipient's response to survey will not be considered After 90 days from Survey Email.
Is there a way to see if a reminder email was sent?
I am wondering if I configured and understood how conditional wait works.
Any feedback will be greatly appreciated!
Thanks,
Jasmine
Page 1 / 1
You should be able to see the follow-up emails that were sent in the Program Analytics.
Thank you!
Hi Jasmine,
Please follow this.gif (http://g.recordit.co/7o4iFiB0Fp.gif), you will can easily understand the snapshot behavior.
Please follow this.gif (http://g.recordit.co/7o4iFiB0Fp.gif), you will can easily understand the snapshot behavior.
Sign up
If you ever had a profile with us, there's no need to create another one.
Don't worry if your email address has since changed, or you can't remember your login, just let us know at community@gainsight.com and we'll help you get started from where you left.
Else, please continue with the registration below.
Welcome to the Gainsight Community
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.