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jaw
Contributor ⭐️⭐️⭐️⭐️⭐️
October 30, 2018
Solved

Conditional Wait in Journey Orchestrator

  • October 30, 2018
  • 3 replies
  • 298 views
Hi,

I sent out a CSAT survey on October 9th using Journey Orchestrator and I thought a reminder email would be sent out today.

I set the conditional wait as after 21 days a reminder email will be sent and The recipient's response to survey will not be considered After 90 days from Survey Email.

Is there a way to see if a reminder email was sent?

I am wondering if I configured and understood how conditional wait works.

Any feedback will be greatly appreciated!

Thanks,

Jasmine

Best answer by sai_ram
Hi Jasmine,

Please follow this.gif (http://g.recordit.co/7o4iFiB0Fp.gif), you will can easily understand the snapshot behavior.

3 replies

elisa_pelegrina
Helper ⭐️
November 15, 2018
You should be able to see the follow-up emails that were sent in the Program Analytics.

jaw
jawAuthor
Contributor ⭐️⭐️⭐️⭐️⭐️
November 15, 2018
Thank you!

sai_ram
sai_ramAnswer
Expert ⭐️⭐️
December 4, 2018
Hi Jasmine,

Please follow this.gif (http://g.recordit.co/7o4iFiB0Fp.gif), you will can easily understand the snapshot behavior.