Hi!
Is there any way to connect Timeline and the Sentiment score? Either having the capability for CSM to update Sentiment directly from a Timeline log or if there was a way to auto-log a Timeline activity once the Sentiment score is updated?
Question
Connecting Timeline and Sentiment Score
+5You can have a sentiment dropdown in Timeline that CSM can choose while posting their updates. After that, simply create a rule that feeds into your health score for that measure. Rule would source from 'Activity and Timeline' MDA object and have a set score as an action.
Outplay. Outwit. Outlast.
Thank you! Will give that a try.
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