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ana_costa_ed8be0
ana_costa_ed8be0
Contributor ⭐️⭐️⭐️
Apr 18, 2018 10:15 PM UTC
Solved

CSM has attempted to log a call or a meeting in Gainsight and cannot save the tasks.

One of our CSM has attempted to log a call or a meeting in
Gainsight and cannot save the tasks I created.



Instead, an error is displayed. (see attached)



Can you please help?



    nitisha_rathi
    nitisha_rathiAnswer
    Expert ⭐️⭐️
    Apr 19, 2018 10:05 AM UTC
    Hi Ana,

    This seems to be a CTA configuration issue, can you please raise a support ticket to resolve it.

    Thanks,
    Nitisha
    View in thread

    2 replies

    tim_schukar
    tim_schukar
    Helper ⭐️⭐️⭐️
    Apr 18, 2018 10:38 PM UTC
    Hey Ana!

    Can you please try again and click the "+" button on the Details section of that error message?  
    Translate
    nitisha_rathi
    nitisha_rathiAnswer
    Expert ⭐️⭐️
    Apr 19, 2018 10:05 AM UTC
    Hi Ana,

    This seems to be a CTA configuration issue, can you please raise a support ticket to resolve it.

    Thanks,
    Nitisha
    Translate
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