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CSM has attempted to log a call or a meeting in Gainsight and cannot save the tasks.

  • April 18, 2018
  • 2 replies
  • 33 views

ana_costa_ed8be0
One of our CSM has attempted to log a call or a meeting in
Gainsight and cannot save the tasks I created.



Instead, an error is displayed. (see attached)



Can you please help?



Best answer by nitisha_rathi

Hi Ana,

This seems to be a CTA configuration issue, can you please raise a support ticket to resolve it.

Thanks,
Nitisha

2 replies

tim_schukar
  • Helper ⭐️⭐️⭐️
  • April 18, 2018
Hey Ana!

Can you please try again and click the "+" button on the Details section of that error message?  

nitisha_rathi
  • Expert ⭐️⭐️
  • Answer
  • April 19, 2018
Hi Ana,

This seems to be a CTA configuration issue, can you please raise a support ticket to resolve it.

Thanks,
Nitisha