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ana_costa_ed8be0
ana_costa_ed8be0
Contributor ⭐️⭐️⭐️
April 18, 2018
Solved

CSM has attempted to log a call or a meeting in Gainsight and cannot save the tasks.

  • April 18, 2018
  • 2 replies
  • 59 views
One of our CSM has attempted to log a call or a meeting in
Gainsight and cannot save the tasks I created.



Instead, an error is displayed. (see attached)



Can you please help?



    Best answer by nitisha_rathi
    Hi Ana,

    This seems to be a CTA configuration issue, can you please raise a support ticket to resolve it.

    Thanks,
    Nitisha

    2 replies

    tim_schukar
    tim_schukar
    Helper ⭐️⭐️⭐️
    April 18, 2018
    Hey Ana!

    Can you please try again and click the "+" button on the Details section of that error message?  
    nitisha_rathi
    nitisha_rathiAnswer
    Expert ⭐️⭐️
    April 19, 2018
    Hi Ana,

    This seems to be a CTA configuration issue, can you please raise a support ticket to resolve it.

    Thanks,
    Nitisha
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