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Question

CTA Action Failed : Attempt to de-reference a null object

  • April 16, 2018
  • 2 replies
  • 39 views
kate_green
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I'm receiving the failure reason "
Attempt to
de-reference a null object" for a CTA rule.  The rule is built off of the Opportunity SFDC object. 





The only other examples of this I can find was for an action of setting score: https://community.gainsight.com/gainsight/topics/-attempt-to-de-reference-a-null-object-rule-error
kate_green

2 replies

H
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  • hitesh_sharma
  • Gainsight Employee ⭐️
  • April 16, 2018
Hi Kate,

Is this rule created for the first now or was it working earlier & started failing now?

I would suggest raising a support ticket for the same so as this gets addressed soon.

Regards,
Hitesh
aditya_marla
kate_green
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  • kate_green
  • Author
  • Helper ⭐️⭐️
  • April 16, 2018
I'm pretty sure it never worked but it's hard to tell because it was created before my time. Thanks - I'll ask support.
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