Skip to main content


    Identify the source of closed

    CTAs for Reports    : The ability to identify the

    source (Manual, Rules, or Mass Edit) from which a CTA is closed is now

    added. To support this, the ‘Closed Source’ field is added in the CTA

    object.






 















I do not have the "Closed Source" field available on my CTA.


















If this field is only available in Reporting, I recommend you update the Pre-Release notes to indicate that this feature is only available to Admins in Reports 2.0.





Furthermore, why bi]wouldn't this be available on the CTA? If i was a CSM, rather than an Admin, I would love to know why/who closed out my CTA rather than bug the admin for that info...wouldn't you?
Hi Johnny,





You can add the 'Close Source' field in CTA type layout to see it in cockpit detail view.














Please let me know if you have any other questions.





Thanks,


Nitisha

Reply


Terms & ConditionsCookie settings