CTA comments repeating

Forum|Forum|7 years ago
January 23, 2019
4 replies
158 views

Hi!

I have this issue that arises on some automated CTAs, where the pre-populated comment section repeats itself until the text field runs out of space. I'm not sure how to correct this. It occurs with normal text that I have typed in during the rule creation, happens with tokenized fields as well. See screenshots:

Is this a bug? Or did I do something wrong with my rule setup?

playbook

jagadeesh_kumar_paidimarri

Helper ⭐️⭐️

Hi Manmeet,

Looking at the screenshot I believe you have selected the dropdown option as "Always" for "Post update to comments "

you need to select the option as once or never based on your requirement.

Above option is available under action in the rule that is pushing the comments.

Could you check and confirm if this helps ?