CTA comments repeating

  • 23 January 2019
  • 4 replies


I have this issue that arises on some automated CTAs, where the pre-populated comment section repeats itself until the text field runs out of space. I'm not sure how to correct this. It occurs with normal text that I have typed in during the rule creation, happens with tokenized fields as well. See screenshots:

Is this a bug? Or did I do something wrong with my rule setup?

4 replies

Hi Manmeet,

Looking at the screenshot I believe you have selected the dropdown option as "Always" for "Post update to comments "

you need to select the option as once or never based on your requirement.

Above option is available under action in the rule that is pushing the comments.

Could you check and confirm if this helps ?


Ahh I was wondering what those settings were for! I will update and check to confirm. Thank you!

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@manmeet_dosanjh is your query answered? Do you ned any help, please let us know if you need any.

Hi! Thanks for following up, yes this has been answered and I realized it was a setting on the setup action window of the rule builder.