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kristin_f3c469
kristin_f3c469
Contributor ⭐️⭐️⭐️⭐️⭐️
January 4, 2016
Question

CTA Preview results doesn't adhere to dupe checking rules

  • January 4, 2016
  • 1 reply
  • 36 views
I am finding that the results from the CTA Preview button do not adhere to the duplicate CTA rules. The preview returns an Account that already has a CTA with the same CTA Reason and CTA Type. This makes it a but disconcerting when trying to do a quick validation of the rule criteria.

    1 reply

    sundar
    sundar
    Expert ⭐️
    January 5, 2016
    Rules Engine On- screen Preview will not honor the de-dupe logic. Please do a test run and refer to the attachment to see the list of CTA's it would create.
      Terms & ConditionsAccessibility statement