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hitesh
hitesh
Contributor ⭐️⭐️
January 23, 2018
Question

[Customer Ask] Optimization of Auto Search of Customer Search Box (Global)

  • January 23, 2018
  • 5 replies
  • 124 views
-- Ask from one of the Customer --

In Customer search at top right side if you type the customer name then auto search will start from 5th character not from 1st to 4th characters.

But, if we need to search at any point till the 5th character then manually "Enter key" or "Search button" to be pressed. So, is there any future plan to optimize the "Auto Search mechanism"?

      5 replies

      shiv_kumar_katiyar
      shiv_kumar_katiyar
      Gainsight Employee ⭐️⭐️
      January 23, 2018
      Is it something like google.com search box? 

        hitesh
        hiteshAuthor
        Contributor ⭐️⭐️
        January 23, 2018
        Yes !
        pawan_kumar_adda
        pawan_kumar_adda
        Contributor ⭐️⭐️⭐️
        May 30, 2018
        I am not sure if I am following you correctly. Does the customer need ability to start search hitting "enter key" right away, rather than wait for autosearch to trigger after 5th character?
        hitesh
        hiteshAuthor
        Contributor ⭐️⭐️
        May 30, 2018
        Correct, in other words, auto search should start from 1st character itself as currently, It starts from 5th character (above video link as reference).
        K
        kristenl
        Contributor ⭐️⭐️
        June 18, 2019
        I think you're referring to the same thing I was about to post. For me, I mostly notice when a customer's name begins with an acronym or a number. It will not populate any suggestions until I hit space and begin typing the second word.

        For example, for ABC Corp, it won't find it until you get to the C in Corp.

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