I did open a ticket, but was wondering if anyone in the community could help. I am just starting to use Journey Orchestrator for some intra-company (Users) and external comms (Company Persons), but when I’ve tested my emails, our Outlook server is triggering them as quarantine / SPAM. I’ve asked GS to white list my domain, but was wondering what to ask my IT to add to our DNS to allow Gainsight to send messages out on our behalf.
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When I’ve done this exercise previously, Gainsight provided me some configuration settings which I in turn passed over to my IT team. Happily, my IT team recognized the settings I relayed to them from Gainsight and my IT team was able to make the changes fairly easily.
More here:
Thanks. I had the ticket open and they did exactly that. Appreciate the comment
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