Skip to main content
werickson
werickson
Helper ⭐️⭐️
May 1, 2020
Solved

DNS configuration settings need to add to our DNS to allow Gainsight to send messages out using our email domain

  • May 1, 2020
  • 2 replies
  • 191 views

I did open a ticket, but was wondering if anyone in the community could help.   I am just starting to use Journey Orchestrator for some intra-company (Users) and external comms (Company Persons), but when I’ve tested my emails, our Outlook server is triggering them as quarantine / SPAM.   I’ve asked GS to white list my domain, but was wondering what to ask my IT to add to our DNS to allow Gainsight to send messages out on our behalf.

    Best answer by matthew_lind

    When I’ve done this exercise previously, Gainsight provided me some configuration settings which I in turn passed over to my IT team. Happily, my IT team recognized the settings I relayed to them from Gainsight and my IT team was able to make the changes fairly easily.

     

    More here:

    https://support.gainsight.com/SFDC_Edition/View_More_Categories/Training_and_Videos/Implementation_and_Onboarding/Onboarding_Step_4_Email_Service_Configuration

    2 replies

    matthew_lind
    matthew_lindAnswer
    VIP ⭐️⭐️⭐️⭐️⭐️
    May 4, 2020

    When I’ve done this exercise previously, Gainsight provided me some configuration settings which I in turn passed over to my IT team. Happily, my IT team recognized the settings I relayed to them from Gainsight and my IT team was able to make the changes fairly easily.

     

    More here:

    https://support.gainsight.com/SFDC_Edition/View_More_Categories/Training_and_Videos/Implementation_and_Onboarding/Onboarding_Step_4_Email_Service_Configuration

    Making people their best....currently disguised as a CS Ops Architect. How can I contribute to your success?
    werickson
    wericksonAuthor
    Helper ⭐️⭐️
    May 4, 2020

    Thanks.  I had the ticket open and they did exactly that.  Appreciate the comment

      Terms & ConditionsAccessibility statement