We have implemented a Customer Journey where we take the Customer through different milestones starting from the time a deal closes. It’s similar to what you see in SFDC where an Opportunity moves through various stages. Is there a way we can represent this pictorially in Gainsight?
Question
Does Gainsight provide any UI for a Customer Adoption Journey?
+1Do you want to overlay Milestones and any other customer data like active users or ARR etc with this timeline?
We have something in Adoption Explorer which is our fit for pupose module to track any customer data with a dimension of time like usage data, support data etc.
In AE, we have something called Analytics with Milestones using which we can overlay Milestones with some customer metric over a timeline. Will this work for your usecase?
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