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heather_hansen
VIP ⭐️⭐️⭐️⭐️⭐️
Oct 28, 2020 4:56 PM UTC

Email NPS Surveys - Sent From

Getting asked from my Marketing group about best practices around “who” the NPS heads up email and actual survey should come from to get the best response.  Should it be the CSM?  An exec?  A generic email?

1 reply

Intuitive_Geneva
Contributor ⭐️⭐️⭐️
Oct 28, 2020 5:02 PM UTC

We have our surveys being sent from a “Customer Experience” email alias - that inbox is managed by Operations currently. In the survey email itself, the signature is from the VP of CX. We have a 26% response rate

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