Solved
Email open data in playbook task
In an Email Assist playbook task, what is the "Email Last Opened On" field supposed to show? I have only ever seen "N/A" even when the email has been opened several times. Any help here would be greatly appreciated.
Best answer by nitisha_rathi
Hi Britton,
You should see the latest date on the which the email was opened. Can you please create a support ticket for this issue plus the issue you mentioned in this post about not seeing email open data. We will then diagnose the root cause.
Thanks,
Nitisha
You should see the latest date on the which the email was opened. Can you please create a support ticket for this issue plus the issue you mentioned in this post about not seeing email open data. We will then diagnose the root cause.
Thanks,
Nitisha
Hi Britton,
You should see the latest date on the which the email was opened. Can you please create a support ticket for this issue plus the issue you mentioned in this post about not seeing email open data. We will then diagnose the root cause.
Thanks,
Nitisha
You should see the latest date on the which the email was opened. Can you please create a support ticket for this issue plus the issue you mentioned in this post about not seeing email open data. We will then diagnose the root cause.
Thanks,
Nitisha
Sign up
If you ever had a profile with us, there's no need to create another one.
Don't worry if your email address has since changed, or you can't remember your login, just let us know at community@gainsight.com and we'll help you get started from where you left.
Else, please continue with the registration below.
Welcome to the Gainsight Community
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.