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britton_walker
britton_walker
Helper ⭐️
September 19, 2017
Solved

Email open data in playbook task

  • September 19, 2017
  • 1 reply
  • 57 views
In an Email Assist playbook task, what is the "Email Last Opened On" field supposed to show? I have only ever seen "N/A" even when the email has been opened several times. Any help here would be greatly appreciated.
    Best answer by nitisha_rathi
    Hi Britton,

    You should see the latest date on the which the email was opened. Can you please create a support ticket for this issue plus the issue you mentioned in this post about not seeing email open data. We will then diagnose the root cause.

    Thanks,
    Nitisha

    1 reply

    nitisha_rathi
    nitisha_rathiAnswer
    Expert ⭐️⭐️
    September 22, 2017
    Hi Britton,

    You should see the latest date on the which the email was opened. Can you please create a support ticket for this issue plus the issue you mentioned in this post about not seeing email open data. We will then diagnose the root cause.

    Thanks,
    Nitisha
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