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ana_costa
ana_costa
Contributor ⭐️⭐️
July 3, 2018
Question

Error message *Unable to process the request*

  • July 3, 2018
  • 4 replies
  • 129 views
Hello All,

One of our Customer Success managers reported the attached error
message when viewing an IC/Relationship record in Gainsight production.



I’m not aware of what this error is referring to, seems pretty
vague to me, so I was wondering if you can help me figure this out.





    4 replies

    dstokowski
    dstokowski
    Gainsight Employee ⭐️⭐️
    July 3, 2018
    Ana -
    Are they still experiencing the error?  If so, can you issue a ticket to support?  Also the Details (+ sign) can be useful for our team to help troubleshoot.
    ana_costa
    ana_costaAuthor
    Contributor ⭐️⭐️
    July 3, 2018
    Hello Denise, 

    Yes, I have a ticket opened with support. 

    Thanks.
    rona_yang
    rona_yang
    Contributor ⭐️⭐️
    September 2, 2018
    Was this ever resolved? I am also having this issue and it is very frustrating as it happens on the majority of my C360 reports
    lila_meyer
    lila_meyer
    Gainsight Employee ⭐️⭐️⭐️
    September 7, 2018
    Hi Rona,

    Can you please contact support@gainsight.com to help investigate what's happening in your org? Thanks!
    Lila Krutel, Dir. Global Education Services
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