Error message *Unable to process the request*

Hello All,

One of our Customer Success managers reported the attached error

message when viewing an IC/Relationship record in Gainsight production.

I’m not aware of what this error is referring to, seems pretty

vague to me, so I was wondering if you can help me figure this out.

4 replies

Badge +2
Ana -

Are they still experiencing the error?  If so, can you issue a ticket to support?  Also the Details (+ sign) can be useful for our team to help troubleshoot.
Hello Denise, 

Yes, I have a ticket opened with support. 

Was this ever resolved? I am also having this issue and it is very frustrating as it happens on the majority of my C360 reports
Userlevel 7
Badge +3
Hi Rona,

Can you please contact to help investigate what's happening in your org? Thanks!