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oscar_nembaware
oscar_nembaware
Contributor ⭐️⭐️
Apr 8, 2019 8:45 AM UTC
Solved

FreshDesk Integration

I need help to intergrate the Fresh Desk ticket data into Gainsight.

The intergration idea was to use a SFDC and get the information into Gainsight that way. However using the SFDC app only works when you are using SFDC in classic and we have all moved to lighting. Has anyone integrated FreshDesk data with a SFDC lightining instance

dan_ahrens
dan_ahrensAnswer
Expert ⭐️⭐️⭐️
Apr 10, 2019 2:03 PM UTC
Hi Oscar, welcome to the Gainsight forums!

Gainsight does not have a productized connector with FreshDesk, but we do support import of data from any third party system via our S3 connector. You can get more information on the S3 connector here: https://support.gainsight.com/Connectors/File-Based_Integration/Create_an_S3_Connection_in_Connectors_2.0

VP of Customer Success at Forcepoint
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dan_ahrens
dan_ahrensAnswer
Expert ⭐️⭐️⭐️
Apr 10, 2019 2:03 PM UTC
Hi Oscar, welcome to the Gainsight forums!

Gainsight does not have a productized connector with FreshDesk, but we do support import of data from any third party system via our S3 connector. You can get more information on the S3 connector here: https://support.gainsight.com/Connectors/File-Based_Integration/Create_an_S3_Connection_in_Connectors_2.0

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VP of Customer Success at Forcepoint
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