Hello from Gainsight Support! Due to a security change with our ticketing vendor, customers will now NOT see the ticket comment in the notification email when a new support ticket is created. This change only affects the notification you receive when a ticket is newly created, and will not change the details you see when a ticket is updated or closed.
The change does not change the verbiage you will see, and the email will always include a link to the ticket to view the comment. As always, we encourage you to login to the portal to view ticket details and view and respond to the support agent assigned to your case.
If you have any questions on this, or need a login to the portal, feel free to reach the team by emailing support@gainsight.com for CS & pxsupport@gainsight.com for PX.
Page 1 / 1
Bumping this to top for more visibility
Reply
Sign up
If you ever had a profile with us, there's no need to create another one.
Don't worry if your email address has since changed, or you can't remember your login, just let us know at community@gainsight.com and we'll help you get started from where you left.
Else, please continue with the registration below.
Welcome to the Gainsight Community
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.