Hello,
When I try to use Gainsight Assist in my Outlook app, it shows me an error under the “Log Email to Timeline” option that says “Something went wrong! Please try again.”
This is the New Outlook app on Mac. Any ideas?
I’ve tried to remove and reinstall the ass in as well as close and reopen the Outlook app.
Also got a user currently experiencing this error.
+2No, I have not been able to recreate it either. The email had several attachments and there were people CCd in. However, that doesn’t seem to be the case in the email screenshot originally provided in this thread. It does appear to be email specific though, as other emails for the client have logged fine for this CSM.
+2
+2Sure, created one. Will keep this thread posted.
Has anybody found a solution yet?
I’ve had two users come to me with this issue over the last two weeks. (We use Outlook.) For the first user, the problem seemed to resolve on its own after a couple of days. The second user only started having issues today and so far it hasn’t stopped.
Both signed out of & logged back into the add-in, then removed and re-added the add-in, and the error was still there.
+3Hello
Thanks,
Kiran D
L1 Support
We experience that issue when using a shared mailbox and were told to create that shared box as a user.
Update: I figured it out. We didn’t have the proper configs turned on.
My team is new to Gainsight, and we are seeing it as well on both PC and MAC. There is a pop up error that disappears quickly that mentions BCC config. But we don’t have anyone in the BCC field selected. Are others seeing this as well? Any ideas on how to correct this?
If you ever had a profile with us, there's no need to create another one.
Don't worry if your email address has since changed, or you can't remember your login, just let us know at community@gainsight.com and we'll help you get started from where you left.
Else, please continue with the registration below.
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.
