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One of our sf.com user is following several accounts in sf.com. He is not a Gainsight user though (not yet anyway). We realized recently that he was getting a Gainsight Daily notification based on "Updates on CTAs across the customers you are following". This is really a tease since he cannot access GS.





How is it possible for him to get GS alerts if he is not a GS user?





Thanks!





Lyne



Hi - if I understand your question correctly, you have a user that doesn't have Gainsight access but is receiving email notifications about activity triggered in Gainsight and the question is why/how?





Is it possible your environment is configured to for auto-subscription for email notifications?





https://support.gainsight.com/Administration_and_Permissions/General_Administration/Configure_Internal_User_Email_Notifications#Configuring_Auto-Subscription_for_Email_Notifications



@lyne_therien_4d94b5 Hi Lyne, do you still have a question here, or did John's response help you?



I had not seen John's response. Thanks for pointing it out. I'll respond to him.



Thanks for the info John. So yes, our autosubscription includes the account owner ID.





So you're saying that even if an account onwer is not a GS user, he/she will still get GS notifications, based on that checkbox?





Please confirm.





thanks!





Lyne



Yes - since they would just have to have a Salesforce license assigned.



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