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Question

Gainsight Daily notification - send to non GS user

  • March 22, 2019
  • 5 replies
  • 69 views
lyne_therien
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One of our sf.com user is following several accounts in sf.com. He is not a Gainsight user though (not yet anyway). We realized recently that he was getting a Gainsight Daily notification based on "Updates on CTAs across the customers you are following". This is really a tease since he cannot access GS.

How is it possible for him to get GS alerts if he is not a GS user?

Thanks!

Lyne

5 replies

john_apple
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  • john_apple
  • Expert ⭐️
  • March 24, 2019
Hi - if I understand your question correctly, you have a user that doesn't have Gainsight access but is receiving email notifications about activity triggered in Gainsight and the question is why/how?

Is it possible your environment is configured to for auto-subscription for email notifications?

https://support.gainsight.com/Administration_and_Permissions/General_Administration/Configure_Internal_User_Email_Notifications#Configuring_Auto-Subscription_for_Email_Notifications

lila_meyer
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  • lila_meyer
  • Gainsight Employee ⭐️⭐️⭐️
  • April 11, 2019
@lyne_therien_4d94b5 Hi Lyne, do you still have a question here, or did John's response help you?

Lila Krutel, Dir. Global Education Services
lyne_therien
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  • lyne_therien
  • Author
  • Helper ⭐️
  • April 11, 2019
I had not seen John's response. Thanks for pointing it out. I'll respond to him.

lyne_therien
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  • lyne_therien
  • Author
  • Helper ⭐️
  • April 11, 2019
Thanks for the info John. So yes, our autosubscription includes the account owner ID.

So you're saying that even if an account onwer is not a GS user, he/she will still get GS notifications, based on that checkbox?

Please confirm.

thanks!

Lyne

john_apple
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  • john_apple
  • Expert ⭐️
  • April 22, 2019
Yes - since they would just have to have a Salesforce license assigned.

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