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The notification setting at the Admin level is set :

But the real-time notification is schedular is not running. I checked on the Scheduled Jobs section within Salesforce , Looks like it suddenly stopped:

For now, we have restarted the schedular by first disabling and the re-enabling.

What would a permanent solution to this?

 

Hi Ayan,

 

Can you contact support@gainsight.com with this question? Thank you!


I’ve encountered this before and was able to resolve by disabling and re-enabling. I suspect it something to do with permissions or a refresh on the SFDC side. I’ve also found that the Daily notifications are consistently kept on the schedule - so I have both daily and real-time enabled.


Thanks for your help, @john_apple ! 


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