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Gainsight Real Time Notifications.

  • November 13, 2019
  • 3 replies
  • 88 views

  • Contributor ⭐️⭐️

The notification setting at the Admin level is set :

But the real-time notification is schedular is not running. I checked on the Scheduled Jobs section within Salesforce , Looks like it suddenly stopped:

For now, we have restarted the schedular by first disabling and the re-enabling.

What would a permanent solution to this?

 

Best answer by john_apple

I’ve encountered this before and was able to resolve by disabling and re-enabling. I suspect it something to do with permissions or a refresh on the SFDC side. I’ve also found that the Daily notifications are consistently kept on the schedule - so I have both daily and real-time enabled.

3 replies

lila_meyer
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  • Gainsight Employee ⭐️⭐️⭐️
  • November 19, 2019

Hi Ayan,

 

Can you contact support@gainsight.com with this question? Thank you!


john_apple
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  • Expert ⭐️
  • Answer
  • November 19, 2019

I’ve encountered this before and was able to resolve by disabling and re-enabling. I suspect it something to do with permissions or a refresh on the SFDC side. I’ve also found that the Daily notifications are consistently kept on the schedule - so I have both daily and real-time enabled.


lila_meyer
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  • Gainsight Employee ⭐️⭐️⭐️
  • November 19, 2019

Thanks for your help, @john_apple !