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sayan
Contributor ⭐️⭐️
Nov 13, 2019 2:55 PM UTC
Solved

Gainsight Real Time Notifications.

The notification setting at the Admin level is set :

But the real-time notification is schedular is not running. I checked on the Scheduled Jobs section within Salesforce , Looks like it suddenly stopped:

For now, we have restarted the schedular by first disabling and the re-enabling.

What would a permanent solution to this?

 

john_apple
john_appleAnswer
Expert ⭐️
Nov 19, 2019 7:08 PM UTC

I’ve encountered this before and was able to resolve by disabling and re-enabling. I suspect it something to do with permissions or a refresh on the SFDC side. I’ve also found that the Daily notifications are consistently kept on the schedule - so I have both daily and real-time enabled.

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3 replies

lila_meyer
lila_meyer
Gainsight Employee ⭐️⭐️⭐️
Nov 19, 2019 4:58 PM UTC

Hi Ayan,

 

Can you contact support@gainsight.com with this question? Thank you!

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Lila Krutel, Dir. Global Education Services
john_apple
john_appleAnswer
Expert ⭐️
Nov 19, 2019 7:08 PM UTC

I’ve encountered this before and was able to resolve by disabling and re-enabling. I suspect it something to do with permissions or a refresh on the SFDC side. I’ve also found that the Daily notifications are consistently kept on the schedule - so I have both daily and real-time enabled.

Translate
lila_meyer
lila_meyer
Gainsight Employee ⭐️⭐️⭐️
Nov 19, 2019 10:44 PM UTC

Thanks for your help, @john_apple ! 

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Lila Krutel, Dir. Global Education Services
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