gainsight running slow on certain computers

Forum|Forum|7 years ago
May 2, 2019
3 replies
110 views

We have noticed that for our remote CSMs and some CSMs that have 2015 Macbooks, Gainsight runs extremely slow. So slow to the point that it makes the CSM want to leave Gainsight and go to Salesforce. Any ideas or things we can try?

lila_meyer

Gainsight Employee ⭐️⭐️⭐️

Hi @melisabebchik

Sorry to hear some users are experiencing delays! Have you contacted support@gainsight.com to help investigate? Also, if users can record what's happening and share that, it will be helpful to understand the extent of the issue.

Lila Krutel, Dir. Global Education Services

M

melisabebchikAuthor

Contributor ⭐️⭐️

here is a video on how slow it is: https://photos.google.com/share/AF1QipMqeXNQapJLq28iXX8WMqpvmfyyUdzV3M_AfIa9xzAS7jf0mAkFfUckL_K0zeLE9Q?key=ZW9ZdkxSMkw1SGFNcXBMbFAta3JqWEFFbDNRRVpn

lila_meyer

Gainsight Employee ⭐️⭐️⭐️

Thanks, Melisa! I forwarded this info to our support team, so you should hear from them shortly.

Lila Krutel, Dir. Global Education Services