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melisabebchik
Contributor ⭐️⭐️
May 2, 2019 3:43 PM UTC
Question

gainsight running slow on certain computers

We have noticed that for our remote CSMs and some CSMs that have 2015 Macbooks, Gainsight runs extremely slow. So slow to the point that it makes the CSM want to leave Gainsight and go to Salesforce. Any ideas or things we can try?

      3 replies

      lila_meyer
      lila_meyer
      Gainsight Employee ⭐️⭐️⭐️
      May 2, 2019 4:08 PM UTC
      Hi @melisabebchik

      Sorry to hear some users are experiencing delays! Have you contacted support@gainsight.com to help investigate? Also, if users can record what's happening and share that, it will be helpful to understand the extent of the issue.

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      Lila Krutel, Dir. Global Education Services
      melisabebchikAuthor
      Contributor ⭐️⭐️
      May 2, 2019 4:11 PM UTC
      here is a video on how slow it is: https://photos.google.com/share/AF1QipMqeXNQapJLq28iXX8WMqpvmfyyUdzV3M_AfIa9xzAS7jf0mAkFfUckL_K0zeLE9Q?key=ZW9ZdkxSMkw1SGFNcXBMbFAta3JqWEFFbDNRRVpn

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      lila_meyer
      lila_meyer
      Gainsight Employee ⭐️⭐️⭐️
      May 2, 2019 5:33 PM UTC
      Thanks, Melisa! I forwarded this info to our support team, so you should hear from them shortly.

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      Lila Krutel, Dir. Global Education Services
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