I’ve added couple of editable rich text areas on my CTA layout and I would like them to be made mandatory at closure.
However, when CSMs create a new CTA, the boxes are presented with a pre-filled word “undefined” (see image below). This destroys the whole purpose of making this mandatory at closure, because users can close the CTA without even attempting to edit those rich text areas.
How can we solve this?
Best answer by jagadeesh_kumar_paidimarri
Hi Bhavik,
We have fixed this issue. Could you please validate and confirm if everything works as expected now ?
Hi Bhavik,
Thanks for bringing this up. We have identified this issue and will give out a fix to address it as soon as possible.
Hi Bhavik,
We have fixed this issue. Could you please validate and confirm if everything works as expected now ?
+1If you ever had a profile with us, there's no need to create another one.
Don't worry if your email address has since changed, or you can't remember your login, just let us know at community@gainsight.com and we'll help you get started from where you left.
Else, please continue with the registration below.
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.
