We have a number of Programs synicing daily that are sending emails to customers with the CSM as the sender name. When a CSM is on extended leave, we'd like to have a way to temporarily not have emails go out to their accounts.
My first thought is there would need to be something on their user record in SFDC to designate that they are out and then tie that in to the Program query. Since these are Active Programs, I can't change the filter on the query so it would have to be part of the query before going active - hence why it seems like something from the User record would make more sense.
Page 1 / 1
Hello John,
I recently started going through all of the unanswered or unresolved problems and questions here. Was checking to see if this has been resolved or if it is an ongoing issue?
Thanks!
Reply
Sign up
If you ever had a profile with us, there's no need to create another one.
Don't worry if your email address has since changed, or you can't remember your login, just let us know at community@gainsight.com and we'll help you get started from where you left.
Else, please continue with the registration below.
Welcome to the Gainsight Community
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.